Sanchit Puri
Very Poor Service experience - Thrillophillia Sets New lows in honesty with Customer Money A company that has looted the customer's money and refuses to return it even after agreeing that money will be refund for the services not provided by them. This is a review of our family Singapore trip. As customers, we have been cheated by them despite paying 1.63 lakhs as per timelines given by this company. Had booked their package on 13 Oct 23. At last minute, they refused to give us promised activities that were expensive, despite taking money for those activities. They said that tickets were not available. Surprisingly, when we went to sentosa website, the tickets were available. Finally, I had to buy the tickets second time despite paying money for those activities to Thrillophillia. Worse is, the refund amount stated by the company is just 20% of the cost. They have refused to share the cost breakdown of activities to customers. Even worse is that the refund amount has not been given to me even when more than 92 days have passed. My Rs 35,000 are still kept with Thrillophillia with no response from their side, which definitely is cheating their customers. Their reps stopped picking calls or responding to msgs after the first installment was paid. Till date they are neither responding to any call or msgs, nor are they making any payment. This is their common pattern and is evident in other reviews also. Folks, their modus operandi is as under:- They promise cheap tours initially and then cancel at last moment. They also don't refund the amount for services they couldn't provide. The same can be understood from what happened. The REFUND THEY STATE IS EXTREMELY MEAGRE AND THEY TROUBLE THE CUSTOMER BY NOT EVEN PAYING THAT. My interactions primarily involved Mr. Rishabh, Ms Sonakshi from the sales team and their boss Mr Rishabh Sharma. Before making the payment, they were actively contacting me, but once I booked the trip, their responsiveness suddenly dropped. At last minute, tickets were canceled by them. Desperate to connect with the sales team, I attempted to reach out to all above people, but they blatantly ignored my calls and messages in both group and personal chats, despite being online. Finally, I bought tickets from open market in Singapore at same price which I had paid to Thrillophillia. However, the refund amount of Rs 35,000 is yet to be paid even after 110 days have elapsed. I will consider further update on the rating and share reviews once the authorised reps from the company choose to respond and refund my money.
4 months ago
Read Reviews has a 4.3 average rating from 377 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial