Admin fees on tickets are quite high in comparison to the price of the ticket and charged per ticket rather than transaction. The site recognised that I have signed up previously so when I went to log in with my account, it couldn't find me but this was still showing as an error even after I logged in (via Facebook, which would have been handy to know that's how I registered). I then had to start the whole process again (from the home page) in order to continue. Just farcical all round. Why do you have to register to buy a ticket? Other sites don't require it.