Waited 35 minutes to view tickets, I clicked on the confirmation email as I received it at 9:01 as I was keeping an eye on my email. Waiting time is ridiculous. when I was finally let on the page, early bird vip and super early vip was sold out. Later I refreshed the page early bird was available I clicked on early bird and checked out only for me to view my confirmation email and see my ticket type was 1st release which is obviously more expensive than early bird. When back to the site to see early bird was sold out and there was super early was available. Call customer support regarding the issue and ask to change my ticket type to early bird the guy was waffling talking about I can’t change my tickets type, why’s that, when I am not asking for a refund or change payment detail just to change my ticket type to early bird which shows is available on the website. I am fuming to be honest paying £249 for tickets I initially chose early birds for £200. Why can’t I change my ticket type?????