Extremely unorganised company. I bought 2 tickets in November 2019 for Afro nation on a payment plan over 5 months. Total cost £427 Fees included: £1.25 - payment plan (Ticket plan- insurance) £3.50 email delivery of tickets The event was cancelled in 2020 instead of us getting our refund they just moved the tickets over to the following year. This was sly because in Ticket Arenas T&Cs before it stated clearly if the event was cancelled a refund would be given. I did call and email but I was told no refunds were being given. The Afro nation event was then cancelled again in 2021 however after this announcement a few months later a form went out to some people. I know others that said they didn’t receive it. The form was to either get a refund or go to the next date for the event in 2022. This form gave you a deadline for the options above. I chose a refund. I have now received my refund SEPT 2021. I only received partial though. Instead of £427-fees of £3.50 (emailed tickets) and £1.25 (payment plan) I only received £370. I have been trying to chase with emails and calls but there phone line has now been disconnected and my emails are getting auto response only. This has been a truly bad experience they kept the money for all that time and when they did give out refunds they only did a partial one plus absolutely no response in resolving this. I could never use the company again there customer service is shocking. ORDER NO: 9330647