What a terrible experience and what bald-faced lies they make about their service guarantees I purchased Arsenal vs. West Ham tickets (28 Dec) in November 2023. I bought 4 tickets that were meant to be sitting together at Club Level. 2 of my children flew from Australia to see the game. When the tickets arrived inconveniently a few hours prior to the game it was apparent that there were only 3 Club level tickets and 1 ticket for the Upper Tier which has no access to Club Level facilities. My sons sat together and I sat in another block many rows behind them. My girlfriend didnt want to sit by herself in the Upper Tier and went home. When I complain they have the cheek to offer a GBP100 refund for delivering short on the tickets - WHICH THEY CHARGED ME GBP2,425.00 (all in cost of GBP606.25 per ticket incl booking fee). So they sell 4 Club tickets and deliver only 3 and then offer me £100 refund and a worthless voucher for a seat I didnt use. They misrepresented what they could deliver and then failed to even refund me the ticket that I didnt want and couldnt use. I will never use these guys again. I am very disappointed with their service and lack of customer orientation. It’s a scam whereby they buy tickets as cheap as they can, deliver them as late as possible so you cant respond, and underdeliver to customers just enough so they wont complain. They don’t offer 100% money back guarantee – that is bald faced lie. They offer only a partial refund for a (deliberate?) mistake they made at their own admission. Scam artists. There is no 100% guarantee - false and misleading representations abound with this company.