I purchased 3 tickets for a Vanessa Martín concert through TicketSwap. The seller advertised them as "3 tickets together", which in the ticketing industry clearly indicates adjacent numbered seats. However, after payment (€229.50), the tickets delivered were standing floor tickets, which are not usable in my case due to physical limitations. This constitutes a clear case of misrepresentation and misleading advertising. The description "together" induced me to believe I was purchasing seated tickets. Furthermore, "floor" does not universally mean "standing." In many venues, including the Movistar Arena, the floor area can be fully seated with numbered rows. The wording was therefore ambiguous and deceptive. When I raised the issue with TicketSwap immediately after the purchase, their response was to categorically deny any refund, citing their policy that "all transactions are irreversible." Hiding behind contractual terms and conditions does not absolve a company from its obligations under consumer protection law. In the European Union and Spain, practices that mislead consumers about the essential characteristics of a product are considered unfair commercial practices (Directive 2005/29/EC; Spanish RDL 1/2007). Instead of acknowledging the misleading nature of the listing, TicketSwap suggested I resell the tickets on their platform and buy new ones, which would generate additional fees for them. This is not a remedy—it is a conflict of interest that benefits the platform while leaving the consumer unprotected. TicketSwap does not provide genuine buyer protection and tolerates deceptive listings while profiting from them. Their reliance on "irreversible transactions" is not only unfair but may be unlawful under EU consumer law. I will escalate this matter to consumer authorities. In the meantime, I strongly warn others: do not rely on TicketSwap for safe or transparent transactions.