I'm sorry to say I've had the same experience - thousands of pounds withheld without valid reason for weeks and no knowing when I will gain access to it- some of those funds were for food and bills and can't access them and legit bills have not been paid despite money available to pay them during this time ie internet line bill. Truly shocking and disappointed and urge you to find a reliable bank. These are fraudsters and fake. No proper bank would do this.