I feel robbed. Today is day 3 of Tide stealing £11040 worth of deposit and first month rent of my new business base. Sent to a popular commercial agent In South West UK. They made the payment pending and then almost immediately asked me lots of questions, what’s my relationship with the receiver, what my business does and where do I have the money from and how I intend to use the account. I’ve answered extensively and sent them the copies or contract with landlord I was signing contract the next day, agent requested the money and I also sent them the proof of request from the agent. They then stopped replying to me for 20h. I upgraded my account to be able to call them and after multiple calls was constantly referred to the chat and told it’s a special team is dealing with it. I have then been ask to provide more documents and left hanging again after a very automated reply. They are not replying for more then 24h at the moment and I am loosing my mind. £11k is just floating in the ether. The agent is like- “just request the moment back” and I did, but they refuse to reply. I only just opened my company and this account and it was Tide that registered it for me and paid the companies house fee! What an irony. If anyone has any ideas how to find this money and get to them please give advice in your review. Oh, I also filed an official complaint in they website to which I got a soul crashing email about possible 35working days waiting time for the final result. Do not use Tide. I wish I’ve seen the rest of the reviews sooner. People have their business and bnerves ruined. Shame on you Tide.