I’ve always held Tiffany & Co. in high regard, which makes this experience all the more disappointing. I purchased a customized .925 silver business card holder, and after just two years of regular use, the pin connecting the two parts began to loosen and fall out. This seemed like a simple issue—a minor repair to secure the pin back in place. However, when I sent the item to their customer service department, I was shocked to receive a repair quote amounting to nearly 30% of the item's original purchase price. I reached out to their customer service via email to express my concern and request that this basic repair be covered, especially given the nature of the issue. Unfortunately, I received a generic, impersonal response. I followed up with a phone call, during which the representative assured me that she would speak with her manager and follow up—yet three days have passed with no update. This has been a frustrating and disheartening experience, especially coming from a brand I once associated with quality and exceptional service. I expected far more from Tiffany & Co. and, based on this experience, I cannot recommend their products or customer service.