“We purchased two anniversary bands and spent almost $10k, after owing one of the rings for about few months my husbands ring fell apart . It was actually defective! We dropped it off at Tiffany who said they would courier the ring back to us once fixed and then refused to do it once it was repaired! We love 1 hour away and Tiffany was too cheap to pay $20 to send our ring back and ontop of it. They sold us a defective ring and it was their error! Don’t buy Tiffany! Bad quality and they won’t even send your repaired product back to you!”
“Disappointing Customer Service from a Luxury Brand
I am appalled by the way Tiffany & Co. handles customer concerns, especially for a brand that prides itself on luxury and quality. After purchasing a silver Tiffany Blue heart bracelet as a special gift for my daughter in March, we discovered on our wedding day that it was too small. When I sought to exchange it at the Manhasset store, I was informed that due to a price increase, I would need to pay an additional $10 for an even exchange.
What followed was even more disgusting. I reached out to the customer service department, hoping for understanding and assistance, but instead received a dismissive response from Andrea R. that essentially stated there was nothing they could do. Their rigid adherence to policies over customer satisfaction is shocking for a brand of this caliber.
It is unacceptable that a luxury company like Tiffany & Co. treats its customers with such indifference. This experience has not only soured my view of the brand but has also ended my desire to make future purchases. Tiffany is meant to represent cherished memories and special moments, but their lack of care has left a sour taste instead. I regret purchasing this bracelet here.
I expected more from a company with such an iconic reputation. If you’re looking for a brand that values its customers, DON'T SHOP AT Tiffany & Co!!!!!!”
“I’ve always held Tiffany & Co. in high regard, which makes this experience all the more disappointing. I purchased a customized .925 silver business card holder, and after just two years of regular use, the pin connecting the two parts began to loosen and fall out. This seemed like a simple issue—a minor repair to secure the pin back in place. However, when I sent the item to their customer service department, I was shocked to receive a repair quote amounting to nearly 30% of the item's original purchase price.
I reached out to their customer service via email to express my concern and request that this basic repair be covered, especially given the nature of the issue. Unfortunately, I received a generic, impersonal response. I followed up with a phone call, during which the representative assured me that she would speak with her manager and follow up—yet three days have passed with no update.
This has been a frustrating and disheartening experience, especially coming from a brand I once associated with quality and exceptional service. I expected far more from Tiffany & Co. and, based on this experience, I cannot recommend their products or customer service.”
“I recently purchased a lovely necklace from Tiffany for my granddaughter and was looked after a lovely young man by the name of Van. In a day and age where service is long gone, he was so refreshingly professional and attentive that I had to leave a review. He was patient and very knowledgeable with every item I looked at. Thank you Van you made my experience very positive and yes you did help me make the right decision in my purchase. Thank you so much again.”
“I was gifted a Diamonds by the Yard bracelet, that had a faulty clasp: about half the time the bracelet fell off (luckily never lost). When I brought it into Tiffany’s, they offered to send it for repair: then later sent a bill. The terrible quality and customer service continued when the customer service rep said it was up to the store and that the store should have quoted me a repair cost, and they could not assist. Then the store admitted that they didn’t ask for a damage vs defective assessment when they sent it to be repaired. “So there’s nothing we can do, you’ll have to pay the repair”. I was also informed that Tiffany’s DOES NOT WARRANTY THEIR JEWELRY.”
“Visited the Sydney CBD store last weekend to buy an engagement ring with my partner.
All I can say is the high level of service and attention the brand suggests is not aligned with my experience.
Imagine having to break the attention of staff who are more interested in their phones than the needs of the people looking to purchase their products.
I couldn't recommend paying a premium price for an AusPost level of service (in all fairness, I've had much better engagements with AusPost staff in the past).”
“Received a bracelet for Christmas and the wrong one was purchased. The correct item was out of stock until February and because it is past thirty days they refuse to allow an exchange of an upgrade mind you. Ridiculous that they can't provide better customer service I get better customer service at Costco!”
“Appalling service recently both over email and in store.
I was gifted a ring by a family member which did not fit. It unfortunately took longer than 30 days for me to get the purchase receipt from this family member as they had lost it. I have since been told that even though the ring is untouched, and in perfect condition given that it has never been worn, I am not able to exchange it for a different size. This is a disgusting decision as how can you expect me to keep a ring that does not fit and I therefore cannot wear. I would have thought that given the fact that we do not want the money back that you could waiver the 30 days.
My family were very frequent shoppers so it is very disappointing that this will no longer be the case.”
“J'ai acheté un cadeau pour l'anniversaire de ma femme qui a été livré rapidement et en toute sécurité. Le cadeau était parfaitement emballé avec le nœud signature. J'ai été très satisfait du service.”
“I purchased a silver chain and pendant for my daughter for her birthday. The chain was such bad quality I swapped it for her as a felt embarrassed giving her such a low quality chain. My advice would be to not buy online and instead visit the store in person so you can check the quality.”
“If I could give 0 Stars I would, have been waiting since June 2018 for a replacement melody ring after a band snapped twice. Head of customer service in Old Bond street promised a new replacement, coming from the NY store, Why I have no Idea !, broken ring still with service dept, no response via e-mail or customer service, basically constitutes theft, we have nothing, and no response, bring back Ratners, at least they were honest !”
“I purchased a gift for my wife's birthday which was delivered promptly and securely. The present was wrapped perfectly with the signature bow. I was very pleased with the service.”
