Disappointing Customer Service from a Luxury Brand I am appalled by the way Tiffany & Co. handles customer concerns, especially for a brand that prides itself on luxury and quality. After purchasing a silver Tiffany Blue heart bracelet as a special gift for my daughter in March, we discovered on our wedding day that it was too small. When I sought to exchange it at the Manhasset store, I was informed that due to a price increase, I would need to pay an additional $10 for an even exchange. What followed was even more disgusting. I reached out to the customer service department, hoping for understanding and assistance, but instead received a dismissive response from Andrea R. that essentially stated there was nothing they could do. Their rigid adherence to policies over customer satisfaction is shocking for a brand of this caliber. It is unacceptable that a luxury company like Tiffany & Co. treats its customers with such indifference. This experience has not only soured my view of the brand but has also ended my desire to make future purchases. Tiffany is meant to represent cherished memories and special moments, but their lack of care has left a sour taste instead. I regret purchasing this bracelet here. I expected more from a company with such an iconic reputation. If you’re looking for a brand that values its customers, DON'T SHOP AT Tiffany & Co!!!!!!