I was sold 4 boxes of tiles too many, I gave my measurements 6ft squared and was told firstly my tiler had fitted them wrong, then told I needed 8ft squared, Aaron the manager in Bangor got quite aggressive on the phone and refused to admit the mistake lay with a guy who no longer works there and persistently talked over me, then I was informed it was a custom order and I had to pay the shipping return fee, I eventually received a partial refund minus shipping after quoting the consumer act 2015, section 49, we all know these will not be shipped back, reluctantly I agreed the refund as the stress of court would drag this out longer, Avoid, avoid, it's not always best to support local business, never again, overall very disappointed and spoiled the whole new bathroom experience