Best avoided. I received initial email acknowledging order but nothing else thereafter despite initial email stating I would get a further email once order processed. I rang up to find out what was happening and was told the goods were already out for order. I asked estimated delivery time and was told before 1pm so I sat in waiting but nothing. Chased again and was told would be any time before 5pm so again waited in until 5pm but nothing. Chased again and was told goods had been delivered. Turns out tiles had been dumped outside front of building. To make matters worse when i opened them 2 out of 3 packs had broken tiles! Real headache from start to finish. About to write to Tiles Direct fro refund but reading these reviews dont look like will have much joy. Wish I had done so before ordering!