I reeeeely want to order tile from this company, but so far things seem pretty dicey. There is never anyone on the chat no matter what time of day we try (if there is, s/he's ignoring all attempts to communicate!). Tried calling to get the measurements on a basketweave tile but the person said they're all generally the same size and gave me a measurement that was clearly impossible, based on the sq foot info. Placed a sample order almost a week ago and have heard absolutely nothing (but they promptly charged the credit card). Also tried emailing, but no response.