I reeeeely want to order tile from this company, but so far things seem pretty dicey. There is never anyone on the chat no matter what time of day we try (if there is, s/he's ignoring all attempts to communicate!). Tried calling to get the measurements on a basketweave tile but the person said they're all generally the same size and gave me a measurement that was clearly impossible, based on the sq foot info. Placed a sample order almost a week ago and have heard absolutely nothing (but they promptly charged the credit card). Also tried emailing, but no response.
Helpful Report
Posted 6 months ago
Hi Bill. We found your sample order and I see that it was delivered on July 29th. So it was delivered as promised. It want delayed or shipped late. We take 1-2 business days to process the orders and couple days for samples to be delivered to client. You asked us size of dots on Basketweave through our live chat and we replied back to you. I remember personally talking to you at least twice. So I'm not sure which miscommunication you're referring to. If you have any other question, you can always reach us out at

Posted 6 months ago is rated 3.50 based on 10 reviews

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