Update including original post. Carried out quite a lengthy research to narrow down potential vendors to carry out the work in my home. Of the companies that visited, Timberwise was the only one that gave me confidence. A huge part of that decision came from the interaction with the staff. A big thank you to surveyor Jack Cowen who inspected the property. Following the extensive survey, Jack spent considerable time looking at the results and the best way to deal with the issue. Knowing he would project manage any technicians on site and keep us appraised as the work is carried out was reassuring ( and kept the work control with us for authorisation ). I would also like to praise the administration team Kerri McFadden and Emma Southam. Both Kerri and Emma were very professional and the rapport made all the numerous queries, booking and deposit payment go through smoothly. Update - The work on the property went ahead and I nothing but praise for the result! Huge thanks to the main technician Ricky Keddie. Ricky is one of the most impressive contractors that I have seen. Very amiable and knowledgeable character who clearly has a wealth of experience. The quality of the work is impressive and high level of finish is rare these days. When additional work was identified, Ricky kept us advised, organised additional materials arranged and carried on till completed. Praise to Jack the original surveyor and the office team who organised contractors for an additional day on site. Working with Ricky was a very able apprentice Liam Ross and carpenter Jordan Simons, both worked very hard to help the project progress and it's greatly appreciated. I recommend Timberwise !