I turned up the afternoon to the Timpsons in BS39 7SW to get one simple key cut. It was about 13.30hrs today - 18/01/2021. The young man on duty asked if I want to come back in 5min,- so I responded that I go to do a quick shopping. 10min later, I got my key cut , I refused to take a receipt as I thought I don’t need it. I drove home - checked the new key and to my disappointment, the new key didn’t work. This supposed to be my spare key. I returned back to the shop immediately and found the same guy . He was very annoyed that I returned with his badly done product. He was very rude and argumentative, responding that he is sure he has done good job and the key should work. I asked his name and the name is f his Principal - he refused abruptly and his facial expression was very aggressive. He has done another key cut but all his attitudes and absolute lack of manners was unnecessary. What a damaging attitude of this boy to such a big company with reputation for excellence and great customer service of which I experienced in various branches in UK, but unfortunately not today. I wasted my fuel to drive up and down , I faced very stressful and bad service, I wasted my time .