Timpson Reviews

Name: Timpson
Rating: 2.57

2.6 Rating 287 Reviews

38 %

of reviewers recommend Timpson

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2.6

Based on 287 reviews

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Timpson 1 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service... BE WARNED Took my watch to Timpsons at Asda, Luton for whay should have been a simple battery replacement. After selecting the £24.99 lifetime guarantee option, the watch was returned to me broken! Three weeks on and my watch is still at Timpsons "watch repair" workshop...”

Helpful Report

Posted 2 weeks ago

“Hinckley Sainsbury’s boot zip repair told 7 days called after 10 to be told 28 days I wouldn’t have bothered knowing this prior. Poor service from the chap on the phone “ what do you want me to about it” he was unprofessional and when I questioned the difference between 7 & 28 days he turned rather unfriendly as if it was my fault for the error!! Surely you receive the same training and know the difference between 7 and 28 I’m hoping to get my boots back and will never use Timpson again absolutely diabolical service & poor customer service.”

Helpful Report

Posted 2 weeks ago

“Left Devastated ........ Took my evening wedding dress in to be dry cleaned, Garment was labeled as delicate dry clean only, Signed the waiver that stated some beading can come loose during the dry cleaning process, this was to be expected due to the nature of the dress however what was returned to me was devastating the dress was destroyed, a knotted tangled mess, apparently it didn't withstand the process, Found that odd they fact it was dry cleaned once before with zero damage, Plus they steps they said they take to carry out the dry clean to consist with the extent or the nature of the damaged total lies, lots of back and forward, passing the buck etc even returning the dress to their tech department all a waste of time, a £500 dress that held sentimental memories destroyed non repairable and they offered me a £17 refund as a gesture of good will. Would not reccomened at all”

Helpful Report

Posted 3 weeks ago

“Took a pair of shoes and a pair of boots to Timpson's booth at Morrisons Aberystwyth to be resoled and heeled. Soles didn't fit properly and were peeling off. Heel caps were not shaped to match the heels but were left with flat facets around them. Really the worst shoe repairs I have ever seen. I did get a refund as the man working in the booth agreed the work was terrible. What a bunch of cowboys.”

Helpful Report

Posted 1 month ago

“Terrible , took in 2 x Kooples, suits for first dry clean , worth over £2k, both came back with holes on the back of the jackets and trousers, discoloured buttons, totally ruined and fit for the bin now. Never again, i trusted Timpson as a big name and expected them to take the care and attention required when dry cleaning. Labels on the suits both stated the temperature required and what type of chemicals for dry cleaning, absolutely no excuse for not protecting the buttons either, this is standard stuff. I am now left with 2 less suits and a bill to replace for over 2k in todays prices for luxury suits. Absolutely disgusting service with no responsibility for damage from the Malvern branch in Morrisions WR2. Staff bundle and throw your suits into a pile without respect, and this lack of respect and care also continued to the actual dry cleaning process clearly.”

Helpful Report

Posted 1 month ago

“Kateln at Timmons Filton Bristol in the Sainsburys store location was very friendly and repaired my watch strap free of charge wonderful customer service thank you from Rikki”

Helpful Report

Posted 1 month ago

“Shocking customer service- don’t respond or just don’t read the complaint Really poor service from a big company - I will not be using them again”

Helpful Report

Posted 1 month ago

“Loughton Branch. Winston & Michael are absolutely delightful. They are totally professional, friendly, kind and do a great job. They are an asset to the company.”

Helpful Report

Posted 1 month ago

“Complete rip off ! They would charge for advice if they thought of it ! I Never will I go back there .”

Helpful Report

Posted 1 month ago

“Have waited 2 weeks for trousers to be dry cleaned. At time of leaving them at Timpsons, Sainsbury’s, Hadleigh Road, Ipswich I was told it would take 1 week. Now I have tried them on I find a double crease, front and back where one crease should be. Sloppy work, no interest in doing a proper job. Very disappointed.”

Helpful Report

Posted 2 months ago

“Took a pair of boots to Timpsons at Sainsbury's Burpham for heel and sole replacement. I was quoted £39.99! When I asked how much for just the heels it was £29.99. Being logical (I thought) I said I would just have the soles done as surely they would be £10. Nope, also £29.99. Frankly, the guy serving was totally disinterested, didn't look at me had no interest whatsoever. Having used this kiosk in the past for re-heeling and key cutting I was pretty disgusted after my last visit.”

Helpful Report

Posted 2 months ago

“Thanks to Timpsons in Kingswood Bristol for fixing my leather handbag that was a wedding present from my husband. You have made my day . Thanks again.”

Helpful Report

Posted 2 months ago

“Timpson @Clowne, Chesterfield produced an appalling job of my tailored jacket for work, the pressing must have been undertaken by an apprentice learning the trade. I had to re - steam & re press the jacket once I had it home. I will not be taking any jackets to this branch again. They are fine with less important items, such as duvets.”

Helpful Report

Posted 3 months ago

“Peter at timpsons based at tescos in Formby was excellent A true perfectionist Very impressed”

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Posted 3 months ago

“Popped into Timpson in Daventry on the 26th of July. Asked David if he could engraved a letter A on my necklace. Very pleased with the result. Excellent customer service. Will definitely go back back there again without any hesitation”

Helpful Report

Posted 4 months ago

“Timpson at Tesco extra in Watford. I had keys cut which wouldn't fit. It turned out it was the thickness of the blank. I returned 3 times then Naz ordered special blanks I have just returned home and they fit perfectly. I received fantastic service from Naz. He is a credit to your company.”

Helpful Report

Posted 4 months ago

“I am very impressed with the services provided at the Timpson branch in Worthing, West Sussex. As such, I recommend Timpson to other customers. As an autistic individual, it is sometimes challenging to seek more obscure services such as dry cleaning, clothing alterations etc. in particular as often these services require dialogue and social interaction. Such services, on the face of it, can appear confusing to me. Stores like this provide a welcome exception and have since put my mind at ease in easily maintaining my professional attire. William has practiced excellent customer service on my recent visits, answered all of my questions and processed my orders in a timely manner, without rushing me. I have been clear in what the services involve, how much they cost and when they will be completed by. The services are a fair price and completed in an agreeable time scale. The staff are friendly and informative. The opening hours and location are convenient. I hope that this positive feedback reaches William, who deserves recognition for his impeccable customer service. Thank you.”

Helpful Report

Posted 4 months ago

“£44 to clean a bridesmaid dress. Came back slightly better but with a note saying they couldn’t do anymore 😱. The padded cups were left in a ball and it was really creased. Poor cleaning and very expensive. Will not use them again!”

Helpful Report

Posted 4 months ago

“I was charged £10 for a 2min job taking 2 links out of my watch strap what a rip off won't be going there again”

Helpful Report

Posted 4 months ago

“Absolutely rip off merchants. 2 minutes to punch and replace 2 pins to shorten a watch strap. For this they charmed £10.95. No list of costs in the shop. Wil not be using them for any service at all.”

Helpful Report

Posted 4 months ago

Timpson is rated 2.6 based on 287 reviews