Timpson Reviews

Name: Timpson
Rating: 2.57

2.6 Rating 309 Reviews

39 %

of reviewers recommend Timpson

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2.6

Based on 309 reviews

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Timpson 1 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give minus if it was an option. I got my wedding dress dry cleaned at Timpsons in Ollerton, Nottinghamshire and it came back completely ruined. My dress has been burnt and cut at the bottom, then stitched over to hide their damages. Head office denied all liability and offered my money back as a “good will”. They claim their dry cleaners are “specialist” and everything gets checked over once cleaned which is completely false. I am absolutely appalled at the service I received. Nicole at the Ollerton store even lied to head office about showing me my wedding dress throughly in the shop which is a storage container, so there was simply no room to do this. Denied seeing evidence of this through CCTV. My dress is still stained at the bottom too. AVOID timpsons especially with extremely sentimental items, I am currently seeking legal advice.”

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Posted 5 days ago

“Not happy with previous repair.Staff on phone and Pembroke Dock shop, are amazing friendly and helpful.”

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Posted 3 weeks ago

“Gazza from the Aylesbury branch did a superb job. I asked him if they sell the leather loops to go around my belt - he didn't but he took a handbag strap from his odds and ends box, sewed it together and made me a loop that fits my belt. I'm very grateful he made the extra effort for me. Thank you”

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Posted 3 weeks ago

“Fantastic service at Timsons, Torquay (Sainsburys) when I used this shop. Steve was so very helpful and very pleasant. What a difference it makes. Well done....Bob.”

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Posted 1 month ago

“Reluctantly given one star as have to give something. Went to Timpsons at Winnersh today to get a photo done for a driving licence. Arrived 2.40pm - clock in door said away for a few minutes, etc etc. Waited til 3pm and no one came back. Spoke to 5 different people who also tried to access Timpsons, so that is 6 customers lost (including me) (which in this day and age no one can afford to miss. Left at 3.05 pm still no one, so went elsewhere. What a wasted journey, will not be using them again. I presume they were open as the signage was still out, but who knows.”

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Posted 1 month ago

“Wonderful service at Timpson, Clement Attlee Way, Portsmouth. Visited for a replacement car key on Wednesday, 23rd April, '25 as both buttons had broken on my existing key. Served by a friendly, smiley chap who, within 10 mins had given me a new key, which worked perfectly and was reasonably priced. Would highly recommend.”

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Posted 3 months ago

“Mags from timpsons.at granton edinburgh was amazing, helpful, friendly made you feel at ease when she was talking to u. She developed some photos for me she was very cheerful and chatty.. Thanks mags”

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Posted 3 months ago

“Used cutting machine in B& Q Greenwich. Took my money for 3 keys. screened preparing key blank, then screened can't cut your keys. Called customer services, who said can't help & must email the issue. Emailed. Got a recept for the purchase, nothing else. Not automated response saying will deal with the issue. Terrible service. I will never use Timpson again.”

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Posted 3 months ago

“Patrick at Uppingham Timpson gave me excellent service with a difficult repair”

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Posted 4 months ago

“About 6 weeks ago, (January ‘25), I took my watch to Timpsons, Morrisons, Anlaby. Eat Yorkshire, as it was slowly losing time. I assumed it was the battery for which I have a lifetime’s guarantee from Timpsons and informed him. I was asked to leave it with him and come back in 20 minutes. I continued shopping but returned after about 10 minutes, to be told, “Nothing wrong with the battery”. In my opinion, he never even looked at it but didn’t want to use a “free” battery. The watch continued losing time even more. We went on holiday for a month, leaving my watch at home, and on our return, I took my watch to Timpsons, Tesco’s, Hull and asked him to check the battery. He looked at it and immediately stated, “Yes, it’s the battery, I can see it is” 2 weeks later, the watch I was considering throwing away is keeping perfect time with its new battery. What a difference between stores! Obviously next time we need anything we’re going to Timpsons Hull.”

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Posted 4 months ago

“Timpsons guy very rude , refused to even look at my shoes or give me advice and didn’t even look me in the eye when I came in.”

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Posted 5 months ago

“Would give zero stars replacement zip for coat ￡36.00. Zip not suitable for coat does not zip up properly.”

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Posted 5 months ago

“Broken heel cap replacement cost £40 and broke after first use. Now damaged beyond repair.”

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Posted 5 months ago

“Complete rip off merchants. Avoid like the plague..”

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Posted 5 months ago

“Went to Timpson to get a battery for my car remote. Should've asked the price first, thought it might be about a fiver, cost me £14.95. Daylight Robbery!”

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Posted 5 months ago

“Only wanted some trousers pressed. 4pm Thursday the 23rd of January. Was told ready next day I would receive a text . No text by 4pm Friday the 24th so I called in to the store which was morisons foss island. Not done . Was told would be definitely be done on Saturday I would get a text. No text so yet again whent back to the store after some time eventually found . This company is a joke on Thursday 3 staff members all playing on their phones. Will not be using Timson again”

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Posted 6 months ago

“I would not leave a pair of socks in this place, absolutely disgusting left a Mac in there and they told me the stains were stubborn brought the Mac home and with a damp micro fibre cloth give them a slight rub and of come the stains. Their service is appalling I suggest they go on Customer Service Training £16 might as well trough it in the bin or left my wallet and told them to help theirselves and they had the cheek to tell me they would give me vouchers and take it back to THEM DO ME A FAVOUR”

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Posted 6 months ago

“Natasha at timpson asda forest Town Mansfield, was very polite and game me excellent service will definitely use them again now 😊”

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Posted 6 months ago

“Wanted a new battery for my Honda car key and went to Timpsons in Fleetwood, Lancs at the local ASDA..Price was £15.00 ( for a small watch type battery ) which I thought was a bit steep..Wife had her key battery changed today at a local ironmonger ( same car )..£2.50!!...Absolute robbers..Avoid!!”

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Posted 6 months ago

“Appalling service. Damage customer items, then try to weasel out of taking ownership of the problem. Constantly claim someone will contact you and then doesn’t. Clearly out of their depth but avoid at all costs until they sort out their staffing problems. The convenience will soon be over shadowed by the service.”

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Posted 6 months ago

Timpson is rated 2.6 based on 309 reviews