Timpson Reviews

Name: Timpson
Rating: 2.58

2.6 Rating 317 Reviews

39 %

of reviewers recommend Timpson

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2.6

Based on 317 reviews

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Timpson 1 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i visited Timpson at Sainsburys at Wetherby road Harrogate 16th November 2025 The poster out side clearly say any 3 keys cut for the price of two and the poster clearly shows 3 different types of keys BUT its a clear CON, trading STANDARDS need TO stop TIMPSON misleading the public”

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Posted 3 weeks ago

“For the first time in my adult life I took the regrettable decision to have a pair of very much liked and conformable shoes resoled. I decided to go with Timpson's service, at the cost of £89 (a price that would have bought me a new pair of similar shoes). I went with it as the shoes were in good condition and resoling would have given them another lease of life. I was initially informed it would take 2 weeks, but eventually I was able to collect after 5 weeks. Due to the distance of the store (and it being the most convenient one) I visited 3 weeks after the order to chase it, and was informed there was a backlog (yet no explanation s to why I was not informed). I started an email thread with customer care to track the progress, and was eventually informed they were ready only because I wrote again to query the progress. On the email I was told the number provided didn't work, but the store manager said their system wasn't sending updates (not sure who to believe). In a nut shell, a negative start to my experience. I finally collected my shoes, but didn't check them properly in store as I was in a rush (my bad, I should have taken the time). However, I proceeded to email customer care that I was not satisfied with the outcome, as a smart pair of shoes had soles put on them that are typical of safety/outdoor boots and completely off the original style. They can't even be described as 'Best match'. Having not had these shoes which I use for for work for 5 weeks already, I was advised to return them to the store to provide Timpson the opportunity to re-repair and rectify the problem. I stressed I had already covered 120 miles taking them to the store, returning once to chase the order and eventually collect. Bearing in mind this is the most convenient store, doing so again would add more milage and cost to fuel leading to the final cost to me to be in excess of £110 for a pair of shoes I could have replaced new for less. Not to mention being without shoes again for a few more weeks. At this stage the most convenient option as a customer would have been a refund so I could actually replace the shoes. This was met with resistance and refusal from Timpson to refund what was frankly a poor service. Their excuse 'We need an opportunity to rectify the problem in the first instance'. Here we are, I am now forced to post my shoes to their office at mu expense initially, so they can be then sent on to their repair manager, to resole again, and will be without shoes for a further god only knows how long. I can honestly say, even if the shoes are returned in the slightest of a satisfactory state, I will not be using their resoling services again. Part 2 of this review will follow once the shoes have been returned.”

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Posted 1 month ago

“Morning. I have just had a second watch strap change for my Mum ( I suppied the straps). A very Knowledgable young man called Dean fitted them in minutes. There was no charge in both my visits. he refused monies. very kind. I would never go anywhere else, thanks to his kind gesture. Richrard”

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Posted 1 month ago

“Shaun and Paul at Norwich branch went out their way to get information on an old lock and cut keys. Very helpful indeed.”

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Posted 2 months ago

“I have never met such a helpful, happy charming gentleman as Peter who works in the Timsons in Morrisons Carmarthen. So helpful and really cheered my day up,I'll definitely go back! No rushing me and nothing was told much bother !”

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Posted 3 months ago

“I was taken aback when an employee at the Timpson store in Oldham made a derogatory comment towards me during my visit. I had gone into the store with the straightforward intention of having the battery replaced in my Hugo Boss watch—a task I had been looking forward to completing. As I approached the counter and attempted to make my payment, I encountered a minor hiccup: I had forgotten to unfreeze my bank card, which resulted in the payment not going through. In that moment of confusion, I was caught off guard when the employee, with a condescending tone, remarked, “Please don't run away.” His words struck me as deeply inappropriate and somewhat puzzling. I stood there momentarily dumbfounded, trying to process the unexpected nature of his comment, which felt both belittling and unwarranted given the situation. After finally sorting out the payment and completing my transaction, I left the store with a lingering sense of disbelief, grappling with the interaction and trying to comprehend the reason behind such an uncalled-for remark.”

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Posted 4 months ago

“On our 3rd attempt of getting our key cut we did finally get a key to fit the lock and unlock the door with a bit of a wiggle. The whole process was a palaver to drive back and forth to my nearest town to get the faulty keys rectified but we got there in the end. After a bit of fiddling the gentleman Tom Hench in Buckingham was very helpful and wanted to try everything to get a key to work for us and helped all he could. We did eventually get a key that fitted the lock and opened the door albeit a bit sticky but still I’ll take that as a win compared to the previous keys that didn’t even fit or unlock. He was so helpful and we got a key in the end and that’s what matters to us.”

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Posted 4 months ago

“Long time customer. Unfortunately had a battery replaced but in the process the seal was broken and not replaced unlike stated on their website as standard. Watch now broken after i paid for lifetime battery change. Not happy and will try other places in future.”

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Posted 4 months ago

“I would give minus if it was an option. I got my wedding dress dry cleaned at Timpsons in Ollerton, Nottinghamshire and it came back completely ruined. My dress has been burnt and cut at the bottom, then stitched over to hide their damages. Head office denied all liability and offered my money back as a “good will”. They claim their dry cleaners are “specialist” and everything gets checked over once cleaned which is completely false. I am absolutely appalled at the service I received. Nicole at the Ollerton store even lied to head office about showing me my wedding dress throughly in the shop which is a storage container, so there was simply no room to do this. Denied seeing evidence of this through CCTV. My dress is still stained at the bottom too. AVOID timpsons especially with extremely sentimental items, I am currently seeking legal advice.”

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Posted 4 months ago

“Not happy with previous repair.Staff on phone and Pembroke Dock shop, are amazing friendly and helpful.”

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Posted 5 months ago

“Gazza from the Aylesbury branch did a superb job. I asked him if they sell the leather loops to go around my belt - he didn't but he took a handbag strap from his odds and ends box, sewed it together and made me a loop that fits my belt. I'm very grateful he made the extra effort for me. Thank you”

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Posted 5 months ago

“Fantastic service at Timsons, Torquay (Sainsburys) when I used this shop. Steve was so very helpful and very pleasant. What a difference it makes. Well done....Bob.”

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Posted 5 months ago

“Reluctantly given one star as have to give something. Went to Timpsons at Winnersh today to get a photo done for a driving licence. Arrived 2.40pm - clock in door said away for a few minutes, etc etc. Waited til 3pm and no one came back. Spoke to 5 different people who also tried to access Timpsons, so that is 6 customers lost (including me) (which in this day and age no one can afford to miss. Left at 3.05 pm still no one, so went elsewhere. What a wasted journey, will not be using them again. I presume they were open as the signage was still out, but who knows.”

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Posted 5 months ago

“Wonderful service at Timpson, Clement Attlee Way, Portsmouth. Visited for a replacement car key on Wednesday, 23rd April, '25 as both buttons had broken on my existing key. Served by a friendly, smiley chap who, within 10 mins had given me a new key, which worked perfectly and was reasonably priced. Would highly recommend.”

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Posted 7 months ago

“Mags from timpsons.at granton edinburgh was amazing, helpful, friendly made you feel at ease when she was talking to u. She developed some photos for me she was very cheerful and chatty.. Thanks mags”

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Posted 7 months ago

“Used cutting machine in B& Q Greenwich. Took my money for 3 keys. screened preparing key blank, then screened can't cut your keys. Called customer services, who said can't help & must email the issue. Emailed. Got a recept for the purchase, nothing else. Not automated response saying will deal with the issue. Terrible service. I will never use Timpson again.”

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Posted 8 months ago

“Patrick at Uppingham Timpson gave me excellent service with a difficult repair”

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Posted 8 months ago

“About 6 weeks ago, (January ‘25), I took my watch to Timpsons, Morrisons, Anlaby. Eat Yorkshire, as it was slowly losing time. I assumed it was the battery for which I have a lifetime’s guarantee from Timpsons and informed him. I was asked to leave it with him and come back in 20 minutes. I continued shopping but returned after about 10 minutes, to be told, “Nothing wrong with the battery”. In my opinion, he never even looked at it but didn’t want to use a “free” battery. The watch continued losing time even more. We went on holiday for a month, leaving my watch at home, and on our return, I took my watch to Timpsons, Tesco’s, Hull and asked him to check the battery. He looked at it and immediately stated, “Yes, it’s the battery, I can see it is” 2 weeks later, the watch I was considering throwing away is keeping perfect time with its new battery. What a difference between stores! Obviously next time we need anything we’re going to Timpsons Hull.”

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Posted 9 months ago

“Timpsons guy very rude , refused to even look at my shoes or give me advice and didn’t even look me in the eye when I came in.”

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Posted 9 months ago

“Would give zero stars replacement zip for coat ￡36.00. Zip not suitable for coat does not zip up properly.”

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Posted 9 months ago

Timpson is rated 2.6 based on 317 reviews