Timpson Reviews

Name: Timpson
Rating: 2.58

2.6 Rating 314 Reviews

39 %

of reviewers recommend Timpson

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2.6

Based on 314 reviews

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Timpson 1 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shaun and Paul at Norwich branch went out their way to get information on an old lock and cut keys. Very helpful indeed.”

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Posted 2 weeks ago

“I have never met such a helpful, happy charming gentleman as Peter who works in the Timsons in Morrisons Carmarthen. So helpful and really cheered my day up,I'll definitely go back! No rushing me and nothing was told much bother !”

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Posted 1 month ago

“I was taken aback when an employee at the Timpson store in Oldham made a derogatory comment towards me during my visit. I had gone into the store with the straightforward intention of having the battery replaced in my Hugo Boss watch—a task I had been looking forward to completing. As I approached the counter and attempted to make my payment, I encountered a minor hiccup: I had forgotten to unfreeze my bank card, which resulted in the payment not going through. In that moment of confusion, I was caught off guard when the employee, with a condescending tone, remarked, “Please don't run away.” His words struck me as deeply inappropriate and somewhat puzzling. I stood there momentarily dumbfounded, trying to process the unexpected nature of his comment, which felt both belittling and unwarranted given the situation. After finally sorting out the payment and completing my transaction, I left the store with a lingering sense of disbelief, grappling with the interaction and trying to comprehend the reason behind such an uncalled-for remark.”

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Posted 1 month ago

“On our 3rd attempt of getting our key cut we did finally get a key to fit the lock and unlock the door with a bit of a wiggle. The whole process was a palaver to drive back and forth to my nearest town to get the faulty keys rectified but we got there in the end. After a bit of fiddling the gentleman Tom Hench in Buckingham was very helpful and wanted to try everything to get a key to work for us and helped all he could. We did eventually get a key that fitted the lock and opened the door albeit a bit sticky but still I’ll take that as a win compared to the previous keys that didn’t even fit or unlock. He was so helpful and we got a key in the end and that’s what matters to us.”

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Posted 1 month ago

“Long time customer. Unfortunately had a battery replaced but in the process the seal was broken and not replaced unlike stated on their website as standard. Watch now broken after i paid for lifetime battery change. Not happy and will try other places in future.”

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Posted 1 month ago

“I would give minus if it was an option. I got my wedding dress dry cleaned at Timpsons in Ollerton, Nottinghamshire and it came back completely ruined. My dress has been burnt and cut at the bottom, then stitched over to hide their damages. Head office denied all liability and offered my money back as a “good will”. They claim their dry cleaners are “specialist” and everything gets checked over once cleaned which is completely false. I am absolutely appalled at the service I received. Nicole at the Ollerton store even lied to head office about showing me my wedding dress throughly in the shop which is a storage container, so there was simply no room to do this. Denied seeing evidence of this through CCTV. My dress is still stained at the bottom too. AVOID timpsons especially with extremely sentimental items, I am currently seeking legal advice.”

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Posted 2 months ago

“Not happy with previous repair.Staff on phone and Pembroke Dock shop, are amazing friendly and helpful.”

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Posted 2 months ago

“Gazza from the Aylesbury branch did a superb job. I asked him if they sell the leather loops to go around my belt - he didn't but he took a handbag strap from his odds and ends box, sewed it together and made me a loop that fits my belt. I'm very grateful he made the extra effort for me. Thank you”

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Posted 2 months ago

“Fantastic service at Timsons, Torquay (Sainsburys) when I used this shop. Steve was so very helpful and very pleasant. What a difference it makes. Well done....Bob.”

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Posted 3 months ago

“Reluctantly given one star as have to give something. Went to Timpsons at Winnersh today to get a photo done for a driving licence. Arrived 2.40pm - clock in door said away for a few minutes, etc etc. Waited til 3pm and no one came back. Spoke to 5 different people who also tried to access Timpsons, so that is 6 customers lost (including me) (which in this day and age no one can afford to miss. Left at 3.05 pm still no one, so went elsewhere. What a wasted journey, will not be using them again. I presume they were open as the signage was still out, but who knows.”

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Posted 3 months ago

“Wonderful service at Timpson, Clement Attlee Way, Portsmouth. Visited for a replacement car key on Wednesday, 23rd April, '25 as both buttons had broken on my existing key. Served by a friendly, smiley chap who, within 10 mins had given me a new key, which worked perfectly and was reasonably priced. Would highly recommend.”

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Posted 5 months ago

“Mags from timpsons.at granton edinburgh was amazing, helpful, friendly made you feel at ease when she was talking to u. She developed some photos for me she was very cheerful and chatty.. Thanks mags”

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Posted 5 months ago

“Used cutting machine in B& Q Greenwich. Took my money for 3 keys. screened preparing key blank, then screened can't cut your keys. Called customer services, who said can't help & must email the issue. Emailed. Got a recept for the purchase, nothing else. Not automated response saying will deal with the issue. Terrible service. I will never use Timpson again.”

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Posted 5 months ago

“Patrick at Uppingham Timpson gave me excellent service with a difficult repair”

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Posted 6 months ago

“About 6 weeks ago, (January ‘25), I took my watch to Timpsons, Morrisons, Anlaby. Eat Yorkshire, as it was slowly losing time. I assumed it was the battery for which I have a lifetime’s guarantee from Timpsons and informed him. I was asked to leave it with him and come back in 20 minutes. I continued shopping but returned after about 10 minutes, to be told, “Nothing wrong with the battery”. In my opinion, he never even looked at it but didn’t want to use a “free” battery. The watch continued losing time even more. We went on holiday for a month, leaving my watch at home, and on our return, I took my watch to Timpsons, Tesco’s, Hull and asked him to check the battery. He looked at it and immediately stated, “Yes, it’s the battery, I can see it is” 2 weeks later, the watch I was considering throwing away is keeping perfect time with its new battery. What a difference between stores! Obviously next time we need anything we’re going to Timpsons Hull.”

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Posted 6 months ago

“Timpsons guy very rude , refused to even look at my shoes or give me advice and didn’t even look me in the eye when I came in.”

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Posted 7 months ago

“Would give zero stars replacement zip for coat ￡36.00. Zip not suitable for coat does not zip up properly.”

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Posted 7 months ago

“Broken heel cap replacement cost £40 and broke after first use. Now damaged beyond repair.”

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Posted 7 months ago

“Complete rip off merchants. Avoid like the plague..”

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Posted 7 months ago

“Went to Timpson to get a battery for my car remote. Should've asked the price first, thought it might be about a fiver, cost me £14.95. Daylight Robbery!”

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Posted 7 months ago

Timpson is rated 2.6 based on 314 reviews