Timpson Reviews

Name: Timpson
Rating: 2.56

2.6 Rating 304 Reviews

38 %

of reviewers recommend Timpson

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2.6

Based on 304 reviews

Customer Service
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Timpson 1 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful service at Timpson, Clement Attlee Way, Portsmouth. Visited for a replacement car key on Wednesday, 23rd April, '25 as both buttons had broken on my existing key. Served by a friendly, smiley chap who, within 10 mins had given me a new key, which worked perfectly and was reasonably priced. Would highly recommend.”

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Posted 5 days ago

“Mags from timpsons.at granton edinburgh was amazing, helpful, friendly made you feel at ease when she was talking to u. She developed some photos for me she was very cheerful and chatty.. Thanks mags”

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Posted 1 week ago

“Used cutting machine in B& Q Greenwich. Took my money for 3 keys. screened preparing key blank, then screened can't cut your keys. Called customer services, who said can't help & must email the issue. Emailed. Got a recept for the purchase, nothing else. Not automated response saying will deal with the issue. Terrible service. I will never use Timpson again.”

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Posted 2 weeks ago

“Patrick at Uppingham Timpson gave me excellent service with a difficult repair”

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Posted 1 month ago

“About 6 weeks ago, (January ‘25), I took my watch to Timpsons, Morrisons, Anlaby. Eat Yorkshire, as it was slowly losing time. I assumed it was the battery for which I have a lifetime’s guarantee from Timpsons and informed him. I was asked to leave it with him and come back in 20 minutes. I continued shopping but returned after about 10 minutes, to be told, “Nothing wrong with the battery”. In my opinion, he never even looked at it but didn’t want to use a “free” battery. The watch continued losing time even more. We went on holiday for a month, leaving my watch at home, and on our return, I took my watch to Timpsons, Tesco’s, Hull and asked him to check the battery. He looked at it and immediately stated, “Yes, it’s the battery, I can see it is” 2 weeks later, the watch I was considering throwing away is keeping perfect time with its new battery. What a difference between stores! Obviously next time we need anything we’re going to Timpsons Hull.”

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Posted 1 month ago

“Timpsons guy very rude , refused to even look at my shoes or give me advice and didn’t even look me in the eye when I came in.”

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Posted 2 months ago

“Would give zero stars replacement zip for coat ￡36.00. Zip not suitable for coat does not zip up properly.”

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Posted 2 months ago

“Broken heel cap replacement cost £40 and broke after first use. Now damaged beyond repair.”

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Posted 2 months ago

“Complete rip off merchants. Avoid like the plague..”

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Posted 2 months ago

“Went to Timpson to get a battery for my car remote. Should've asked the price first, thought it might be about a fiver, cost me £14.95. Daylight Robbery!”

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Posted 2 months ago

“Only wanted some trousers pressed. 4pm Thursday the 23rd of January. Was told ready next day I would receive a text . No text by 4pm Friday the 24th so I called in to the store which was morisons foss island. Not done . Was told would be definitely be done on Saturday I would get a text. No text so yet again whent back to the store after some time eventually found . This company is a joke on Thursday 3 staff members all playing on their phones. Will not be using Timson again”

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Posted 3 months ago

“I would not leave a pair of socks in this place, absolutely disgusting left a Mac in there and they told me the stains were stubborn brought the Mac home and with a damp micro fibre cloth give them a slight rub and of come the stains. Their service is appalling I suggest they go on Customer Service Training £16 might as well trough it in the bin or left my wallet and told them to help theirselves and they had the cheek to tell me they would give me vouchers and take it back to THEM DO ME A FAVOUR”

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Posted 3 months ago

“Natasha at timpson asda forest Town Mansfield, was very polite and game me excellent service will definitely use them again now 😊”

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Posted 3 months ago

“Wanted a new battery for my Honda car key and went to Timpsons in Fleetwood, Lancs at the local ASDA..Price was £15.00 ( for a small watch type battery ) which I thought was a bit steep..Wife had her key battery changed today at a local ironmonger ( same car )..£2.50!!...Absolute robbers..Avoid!!”

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Posted 3 months ago

“Appalling service. Damage customer items, then try to weasel out of taking ownership of the problem. Constantly claim someone will contact you and then doesn’t. Clearly out of their depth but avoid at all costs until they sort out their staffing problems. The convenience will soon be over shadowed by the service.”

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Posted 3 months ago

“Visited Timpsons Tavern Street in Ipswich town today, absolutely disgusting customer service from the man working there, he was so rude and obnoxious to us, tried telling me he knew best with regards to how tight my watch should be on my wrist. I don't know where he received his customer service training but he clearly needs some more. Don't waste your time going there, go to the other one in The Walk instead.”

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Posted 4 months ago

“Amazing service ..got my keys in just 2 minutes at timpson located at morrison, Granton. Nice gentleman named Walter. Thank you”

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Posted 4 months ago

“Poor service... BE WARNED Took my watch to Timpsons at Asda, Luton for whay should have been a simple battery replacement. After selecting the £24.99 lifetime guarantee option, the watch was returned to me broken! Three weeks on and my watch is still at Timpsons "watch repair" workshop...”

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Posted 5 months ago

“Hinckley Sainsbury’s boot zip repair told 7 days called after 10 to be told 28 days I wouldn’t have bothered knowing this prior. Poor service from the chap on the phone “ what do you want me to about it” he was unprofessional and when I questioned the difference between 7 & 28 days he turned rather unfriendly as if it was my fault for the error!! Surely you receive the same training and know the difference between 7 and 28 I’m hoping to get my boots back and will never use Timpson again absolutely diabolical service & poor customer service.”

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Posted 5 months ago

“Left Devastated ........ Took my evening wedding dress in to be dry cleaned, Garment was labeled as delicate dry clean only, Signed the waiver that stated some beading can come loose during the dry cleaning process, this was to be expected due to the nature of the dress however what was returned to me was devastating the dress was destroyed, a knotted tangled mess, apparently it didn't withstand the process, Found that odd they fact it was dry cleaned once before with zero damage, Plus they steps they said they take to carry out the dry clean to consist with the extent or the nature of the damaged total lies, lots of back and forward, passing the buck etc even returning the dress to their tech department all a waste of time, a £500 dress that held sentimental memories destroyed non repairable and they offered me a £17 refund as a gesture of good will. Would not reccomened at all”

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Posted 5 months ago

Timpson is rated 2.6 based on 304 reviews