Timpson Reviews

2.6 Rating 254 Reviews
39 %
of reviewers recommend Timpson
2.6
Based on 254 reviews
Customer Service
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Timpson 1 star review on 16th November 2023
Cherry Chen
Timpson 1 star review on 16th November 2023
Cherry Chen
Timpson 1 star review on 16th November 2023
Cherry Chen
Timpson 1 star review on 19th July 2023
Anonymous
Anonymous
Anonymous  // 01/01/2019
Eighteen months ago had links removed from a watch bracelet. Took the lad three minutes and I was charged £5.00. and was more than happy. Sunday I took a similar watch in for exactly the same procedure and was quoted £14.95!! That is some hike. Decided to buy a little gadget from Ebay that removes the link pins. Hate feeling ripped off and will in future use an independent trader.
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Posted 2 months ago
Convenient but massively overpriced. Needed 28 keys made up. Timpsons gave a massive talk with their quote saying the better the security on the lock the more it cost. They gave a minimum quote of £252. Went to the local shop in Bexhill and they done all 28 for £39.20. Bloke in store laughed when I told him. He said keys are very cheap to buy and take a minute to cut. I said to him I'll definitely be back. Don't let Timosons rip you off.
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Posted 10 months ago
Dry cleaning by timpsons at Morrison in Dumbarton. Cost £26.00 for gents suit and ladies dress. Looks like all they have done is press them. They don't look refreshed and certainly don't smell fresh. Would not recommend or use again.
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Posted 2 years ago
Twice the price of independent key cutters. Also they added onto the original price they quoted when I picked up the keys.
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Posted 3 years ago
I recently wrote an excellent review about my experience at Morrison’s in Troon and with customer service worker Mark. However, when I went back today with an issue with my phone, there were no smiles or niceties, just rudeness and defensiveness. I will not be going back there to get my phone “sent off for repair” due to his negligence. Nor will I ever be using the service again. Change your attitude mate. It’s great when things go well, but a true sign of good customer service is acknowledging mistakes and graciously trying to help to correct them, and not seeing them as bothersome.
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Posted 3 years ago
Went to your store inside Sainsbury Chelmsford to get a key cut and was charged £7, when we tried it when we got back it went in the lock but would not turn, rather than go all the way back to Chelmsford took it to the store at Tesco Braintree, the guy put the same key back on the machine and said it would be fine, surprise surprise, I have another trip back to the store today as it still will not turn in the lock, maybe it will be third time lucky but I will not hold my breath.
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Posted 4 years ago
I have purchased several of the lifetime battery guarantees quite happily to sell these guarantees And take your money but I took two of my watches to Timpson’s in Sainsbury’s Blackpool I was told that one of my guarantees did not Match the watch and I said look at it again because I’ve been using this guarante for five years without agreeing with me or saying anything just took my watch and said come back in 20 minutes now the chap you have in there Mark could certainly do with going on a customer service course as manners are free However Timpson’s have honoured the lifetime watch guarantee and the batteries have lasted a good while and always done a good job on replacing the batteries
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Posted 5 years ago
I left a full job to work for these jokers Where I worked was a busy store in Telford did everything apart from car key cutting enjoyed going to work there the people who I worked with were lovely the manager at the sainsburys telford who i worked with Rob is a credit to the company the area managers(Adam, Daz ) for the Shropshire area are stuck up and power hungry they do not give you any appraisal they have no compassion for anyone or no empathy considering Timpsons is ment to take you in like your part of the family if you have them to dont bother joining timpsons... The things they expect you to learn in the time frame of one month is unrealistic they give you a booklet for things you should know by each week yet when your getting tested your getting tested for the the hole section... I was told I would be give 4 days to re tested if I failed my contract would be terminated and I was told the publicly everyone could hear I got over half right in the test but because I got 3 questions wrong the test was stopped even tho I said to carry on I passed everything in the practical the area manager expect me to do the ordering of stock as a trainee as on the day of my test we did not have the write colour solo in for the type of shoe and he was like" iv know for so long and I havent bothered to have it ordered" that was and I said" it will do" meaning to show that I can do the practical and he put down in his notes "I am flipping stuff off" the other area manager was no help either they stick together and back each other up they at like bullies in a play ground shocking they should be watched... Also the admin paid me extra by mistake and was threatening court action even tho they was the ones not doing there job right Other than the poor management it was good pay is anit rubbish but training you get fuel paid up front and lunch
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Posted 5 years ago
Timpson is rated 2.6 based on 254 reviews