Timpson Reviews

Name: Timpson
Rating: 2.58

2.6 Rating 317 Reviews

39 %

of reviewers recommend Timpson

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2.6

Based on 317 reviews

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Timpson 1 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i visited Timpson at Sainsburys at Wetherby road Harrogate 16th November 2025 The poster out side clearly say any 3 keys cut for the price of two and the poster clearly shows 3 different types of keys BUT its a clear CON, trading STANDARDS need TO stop TIMPSON misleading the public”

Helpful Report

Posted 3 weeks ago

“For the first time in my adult life I took the regrettable decision to have a pair of very much liked and conformable shoes resoled. I decided to go with Timpson's service, at the cost of £89 (a price that would have bought me a new pair of similar shoes). I went with it as the shoes were in good condition and resoling would have given them another lease of life. I was initially informed it would take 2 weeks, but eventually I was able to collect after 5 weeks. Due to the distance of the store (and it being the most convenient one) I visited 3 weeks after the order to chase it, and was informed there was a backlog (yet no explanation s to why I was not informed). I started an email thread with customer care to track the progress, and was eventually informed they were ready only because I wrote again to query the progress. On the email I was told the number provided didn't work, but the store manager said their system wasn't sending updates (not sure who to believe). In a nut shell, a negative start to my experience. I finally collected my shoes, but didn't check them properly in store as I was in a rush (my bad, I should have taken the time). However, I proceeded to email customer care that I was not satisfied with the outcome, as a smart pair of shoes had soles put on them that are typical of safety/outdoor boots and completely off the original style. They can't even be described as 'Best match'. Having not had these shoes which I use for for work for 5 weeks already, I was advised to return them to the store to provide Timpson the opportunity to re-repair and rectify the problem. I stressed I had already covered 120 miles taking them to the store, returning once to chase the order and eventually collect. Bearing in mind this is the most convenient store, doing so again would add more milage and cost to fuel leading to the final cost to me to be in excess of £110 for a pair of shoes I could have replaced new for less. Not to mention being without shoes again for a few more weeks. At this stage the most convenient option as a customer would have been a refund so I could actually replace the shoes. This was met with resistance and refusal from Timpson to refund what was frankly a poor service. Their excuse 'We need an opportunity to rectify the problem in the first instance'. Here we are, I am now forced to post my shoes to their office at mu expense initially, so they can be then sent on to their repair manager, to resole again, and will be without shoes for a further god only knows how long. I can honestly say, even if the shoes are returned in the slightest of a satisfactory state, I will not be using their resoling services again. Part 2 of this review will follow once the shoes have been returned.”

Helpful Report

Posted 1 month ago

“I was taken aback when an employee at the Timpson store in Oldham made a derogatory comment towards me during my visit. I had gone into the store with the straightforward intention of having the battery replaced in my Hugo Boss watch—a task I had been looking forward to completing. As I approached the counter and attempted to make my payment, I encountered a minor hiccup: I had forgotten to unfreeze my bank card, which resulted in the payment not going through. In that moment of confusion, I was caught off guard when the employee, with a condescending tone, remarked, “Please don't run away.” His words struck me as deeply inappropriate and somewhat puzzling. I stood there momentarily dumbfounded, trying to process the unexpected nature of his comment, which felt both belittling and unwarranted given the situation. After finally sorting out the payment and completing my transaction, I left the store with a lingering sense of disbelief, grappling with the interaction and trying to comprehend the reason behind such an uncalled-for remark.”

Helpful Report

Posted 4 months ago

“Long time customer. Unfortunately had a battery replaced but in the process the seal was broken and not replaced unlike stated on their website as standard. Watch now broken after i paid for lifetime battery change. Not happy and will try other places in future.”

Helpful Report

Posted 4 months ago

“I would give minus if it was an option. I got my wedding dress dry cleaned at Timpsons in Ollerton, Nottinghamshire and it came back completely ruined. My dress has been burnt and cut at the bottom, then stitched over to hide their damages. Head office denied all liability and offered my money back as a “good will”. They claim their dry cleaners are “specialist” and everything gets checked over once cleaned which is completely false. I am absolutely appalled at the service I received. Nicole at the Ollerton store even lied to head office about showing me my wedding dress throughly in the shop which is a storage container, so there was simply no room to do this. Denied seeing evidence of this through CCTV. My dress is still stained at the bottom too. AVOID timpsons especially with extremely sentimental items, I am currently seeking legal advice.”

Helpful Report

Posted 4 months ago

“Reluctantly given one star as have to give something. Went to Timpsons at Winnersh today to get a photo done for a driving licence. Arrived 2.40pm - clock in door said away for a few minutes, etc etc. Waited til 3pm and no one came back. Spoke to 5 different people who also tried to access Timpsons, so that is 6 customers lost (including me) (which in this day and age no one can afford to miss. Left at 3.05 pm still no one, so went elsewhere. What a wasted journey, will not be using them again. I presume they were open as the signage was still out, but who knows.”

Helpful Report

Posted 5 months ago

“Used cutting machine in B& Q Greenwich. Took my money for 3 keys. screened preparing key blank, then screened can't cut your keys. Called customer services, who said can't help & must email the issue. Emailed. Got a recept for the purchase, nothing else. Not automated response saying will deal with the issue. Terrible service. I will never use Timpson again.”

Helpful Report

Posted 8 months ago

“Timpsons guy very rude , refused to even look at my shoes or give me advice and didn’t even look me in the eye when I came in.”

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Posted 9 months ago

“Would give zero stars replacement zip for coat ￡36.00. Zip not suitable for coat does not zip up properly.”

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Posted 9 months ago

“Broken heel cap replacement cost £40 and broke after first use. Now damaged beyond repair.”

Helpful Report

Posted 9 months ago

“Complete rip off merchants. Avoid like the plague..”

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Posted 9 months ago

“Went to Timpson to get a battery for my car remote. Should've asked the price first, thought it might be about a fiver, cost me £14.95. Daylight Robbery!”

Helpful Report

Posted 10 months ago

“Only wanted some trousers pressed. 4pm Thursday the 23rd of January. Was told ready next day I would receive a text . No text by 4pm Friday the 24th so I called in to the store which was morisons foss island. Not done . Was told would be definitely be done on Saturday I would get a text. No text so yet again whent back to the store after some time eventually found . This company is a joke on Thursday 3 staff members all playing on their phones. Will not be using Timson again”

Helpful Report

Posted 10 months ago

“I would not leave a pair of socks in this place, absolutely disgusting left a Mac in there and they told me the stains were stubborn brought the Mac home and with a damp micro fibre cloth give them a slight rub and of come the stains. Their service is appalling I suggest they go on Customer Service Training £16 might as well trough it in the bin or left my wallet and told them to help theirselves and they had the cheek to tell me they would give me vouchers and take it back to THEM DO ME A FAVOUR”

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Posted 10 months ago

“Wanted a new battery for my Honda car key and went to Timpsons in Fleetwood, Lancs at the local ASDA..Price was £15.00 ( for a small watch type battery ) which I thought was a bit steep..Wife had her key battery changed today at a local ironmonger ( same car )..£2.50!!...Absolute robbers..Avoid!!”

Helpful Report

Posted 11 months ago

“Appalling service. Damage customer items, then try to weasel out of taking ownership of the problem. Constantly claim someone will contact you and then doesn’t. Clearly out of their depth but avoid at all costs until they sort out their staffing problems. The convenience will soon be over shadowed by the service.”

Helpful Report

Posted 11 months ago

“Visited Timpsons Tavern Street in Ipswich town today, absolutely disgusting customer service from the man working there, he was so rude and obnoxious to us, tried telling me he knew best with regards to how tight my watch should be on my wrist. I don't know where he received his customer service training but he clearly needs some more. Don't waste your time going there, go to the other one in The Walk instead.”

Helpful Report

Posted 11 months ago

“Poor service... BE WARNED Took my watch to Timpsons at Asda, Luton for whay should have been a simple battery replacement. After selecting the £24.99 lifetime guarantee option, the watch was returned to me broken! Three weeks on and my watch is still at Timpsons "watch repair" workshop...”

Helpful Report

Posted 1 year ago

“Hinckley Sainsbury’s boot zip repair told 7 days called after 10 to be told 28 days I wouldn’t have bothered knowing this prior. Poor service from the chap on the phone “ what do you want me to about it” he was unprofessional and when I questioned the difference between 7 & 28 days he turned rather unfriendly as if it was my fault for the error!! Surely you receive the same training and know the difference between 7 and 28 I’m hoping to get my boots back and will never use Timpson again absolutely diabolical service & poor customer service.”

Helpful Report

Posted 1 year ago

“Left Devastated ........ Took my evening wedding dress in to be dry cleaned, Garment was labeled as delicate dry clean only, Signed the waiver that stated some beading can come loose during the dry cleaning process, this was to be expected due to the nature of the dress however what was returned to me was devastating the dress was destroyed, a knotted tangled mess, apparently it didn't withstand the process, Found that odd they fact it was dry cleaned once before with zero damage, Plus they steps they said they take to carry out the dry clean to consist with the extent or the nature of the damaged total lies, lots of back and forward, passing the buck etc even returning the dress to their tech department all a waste of time, a £500 dress that held sentimental memories destroyed non repairable and they offered me a £17 refund as a gesture of good will. Would not reccomened at all”

Helpful Report

Posted 1 year ago

Timpson is rated 2.6 based on 317 reviews