Timpson Reviews

Name: Timpson
Rating: 2.57

2.6 Rating 309 Reviews

39 %

of reviewers recommend Timpson

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2.6

Based on 309 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

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Timpson 1 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with previous repair.Staff on phone and Pembroke Dock shop, are amazing friendly and helpful.”

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Posted 3 weeks ago

“Gazza from the Aylesbury branch did a superb job. I asked him if they sell the leather loops to go around my belt - he didn't but he took a handbag strap from his odds and ends box, sewed it together and made me a loop that fits my belt. I'm very grateful he made the extra effort for me. Thank you”

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Posted 4 weeks ago

“Fantastic service at Timsons, Torquay (Sainsburys) when I used this shop. Steve was so very helpful and very pleasant. What a difference it makes. Well done....Bob.”

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Posted 1 month ago

“Wonderful service at Timpson, Clement Attlee Way, Portsmouth. Visited for a replacement car key on Wednesday, 23rd April, '25 as both buttons had broken on my existing key. Served by a friendly, smiley chap who, within 10 mins had given me a new key, which worked perfectly and was reasonably priced. Would highly recommend.”

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Posted 3 months ago

“Mags from timpsons.at granton edinburgh was amazing, helpful, friendly made you feel at ease when she was talking to u. She developed some photos for me she was very cheerful and chatty.. Thanks mags”

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Posted 3 months ago

“Patrick at Uppingham Timpson gave me excellent service with a difficult repair”

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Posted 4 months ago

“Natasha at timpson asda forest Town Mansfield, was very polite and game me excellent service will definitely use them again now 😊”

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Posted 6 months ago

“Amazing service ..got my keys in just 2 minutes at timpson located at morrison, Granton. Nice gentleman named Walter. Thank you”

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Posted 7 months ago

“Kateln at Timmons Filton Bristol in the Sainsburys store location was very friendly and repaired my watch strap free of charge wonderful customer service thank you from Rikki”

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Posted 9 months ago

“Loughton Branch. Winston & Michael are absolutely delightful. They are totally professional, friendly, kind and do a great job. They are an asset to the company.”

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Posted 9 months ago

“Thanks to Timpsons in Kingswood Bristol for fixing my leather handbag that was a wedding present from my husband. You have made my day . Thanks again.”

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Posted 10 months ago

“Peter at timpsons based at tescos in Formby was excellent A true perfectionist Very impressed”

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Posted 11 months ago

“Popped into Timpson in Daventry on the 26th of July. Asked David if he could engraved a letter A on my necklace. Very pleased with the result. Excellent customer service. Will definitely go back back there again without any hesitation”

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Posted 11 months ago

“Timpson at Tesco extra in Watford. I had keys cut which wouldn't fit. It turned out it was the thickness of the blank. I returned 3 times then Naz ordered special blanks I have just returned home and they fit perfectly. I received fantastic service from Naz. He is a credit to your company.”

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Posted 11 months ago

“I am very impressed with the services provided at the Timpson branch in Worthing, West Sussex. As such, I recommend Timpson to other customers. As an autistic individual, it is sometimes challenging to seek more obscure services such as dry cleaning, clothing alterations etc. in particular as often these services require dialogue and social interaction. Such services, on the face of it, can appear confusing to me. Stores like this provide a welcome exception and have since put my mind at ease in easily maintaining my professional attire. William has practiced excellent customer service on my recent visits, answered all of my questions and processed my orders in a timely manner, without rushing me. I have been clear in what the services involve, how much they cost and when they will be completed by. The services are a fair price and completed in an agreeable time scale. The staff are friendly and informative. The opening hours and location are convenient. I hope that this positive feedback reaches William, who deserves recognition for his impeccable customer service. Thank you.”

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Posted 1 year ago

“Excellent Service received today by Paul from the Oldham branch (5354) Thank you so much for your outstanding customer service today, Regards Elaine Lloyd”

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Posted 1 year ago

“I initially took my shoes to be repaired elsewhere, but the work was poorly done. Desperate for a solution, I went to Timpson shop in Staines, hoping they could fix the mess. Jason undid the bad work from the other store and saved my shoes. He did a spotless job and was both friendly and professional throughout. I can't thank Jason enough!”

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Posted 1 year ago

“Excellent service today at the keighley shop which is located next to sainsburys. The young man there has great skills in customer service and nothing is too much trouble for him. I wish there were more like him. Thank you for your service today Yvonne”

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Posted 1 year ago

“Good afternoon yesterday I went into Timpson Smithdown Rd Liverpool. There was an old lady in front of me who could hardly walk the gentleman behind the counter. I think his name is Will. Made the old lady feel special like it was his mother(but it wasn’t) I only got keys cut, but I will certainly be back with customer service like that. You can’t go wrong. What a lovely man.”

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Posted 1 year ago

“Gareth at Brecon, did a perfect job repairing my favourite handbag”

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Posted 1 year ago

Timpson is rated 2.6 based on 309 reviews