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Timpson Reviews

2.6 Rating 254 Reviews

39 %

of reviewers recommend Timpson

Company Reviews

2.6

Based on 254 reviews


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Timpson 1 star review on 16th November 2023

Timpson 1 star review on 16th November 2023

Timpson 1 star review on 16th November 2023

Timpson 1 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got 2 keys cut for 2 straightforward Yale-type locks at Timpsons Tesco Borehamwood. The first key only fitted halfway in the lock, and the second went in but wouldn't turn the lock. I took them back and they took literally a minute to adjust them, with exactly the same set of results: unusable keys, same problems. I've had 3 sets of keys cut elsewhere for the same locks in previous years with no problems. I'm going back for a refund and not using Timpsons again.”

Posted 4 years ago

“I left a full job to work for these jokers Where I worked was a busy store in Telford did everything apart from car key cutting enjoyed going to work there the people who I worked with were lovely the manager at the sainsburys telford who i worked with Rob is a credit to the company the area managers(Adam, Daz ) for the Shropshire area are stuck up and power hungry they do not give you any appraisal they have no compassion for anyone or no empathy considering Timpsons is ment to take you in like your part of the family if you have them to dont bother joining timpsons... The things they expect you to learn in the time frame of one month is unrealistic they give you a booklet for things you should know by each week yet when your getting tested your getting tested for the the hole section... I was told I would be give 4 days to re tested if I failed my contract would be terminated and I was told the publicly everyone could hear I got over half right in the test but because I got 3 questions wrong the test was stopped even tho I said to carry on I passed everything in the practical the area manager expect me to do the ordering of stock as a trainee as on the day of my test we did not have the write colour solo in for the type of shoe and he was like" iv know for so long and I havent bothered to have it ordered" that was and I said" it will do" meaning to show that I can do the practical and he put down in his notes "I am flipping stuff off" the other area manager was no help either they stick together and back each other up they at like bullies in a play ground shocking they should be watched... Also the admin paid me extra by mistake and was threatening court action even tho they was the ones not doing there job right Other than the poor management it was good pay is anit rubbish but training you get fuel paid up front and lunch”

Posted 5 years ago

“Shocking service, took a sofa cover to be cleaned as red wine was spilt on it, they said with confidence it could be removed went to collect 3 days later asked if it was successful they guy serving us said well if there’s no ticket on there to say it’s been unsuccessful it will be fine, got home had a look at the sofa cover it looked terrible, went back and they didn’t over a refund, I was just basically told it is what it is and they tried, he told me to go get some vanish stain remover! Terrible company will never use them again,”

Posted 5 years ago

“Ruined my Ted Baker Jacket. Broken zip, scrubbed out fabric and lost button. They did an 'independent report' and they take no responsibility, blaming Ted Baker. Cost me £12.50 to destroy a £200 jacket!”

Posted 5 years ago

“As an ex timpson employee I refuse to use them even with my old colleague discount card of 90% off services and 50% off merchandise, you couldn't pay me to use them! I've seen the bad the ugly and the bad from within the inside of timpson, they have too many stores and too little competent hard working staff left, if it's an old boy in there you might be in luck but if it's someone under 30 chances are they've had minimal training and haven't got a clue what they are doing and have given up.”

Posted 4 years ago

“I had the battery on my fossil watch replaced in April 2017. I paid for a long lifetime guarantee and a card was issued to me reflecting this. Last month my watch stopped working so I took it back to Timpsons , the same store in Ealing Broadway , to replace the battery. The person at the counter looked at my card and said he could not help me as the card that was issued to me states it was a Pulsar watch that I had initially brought in. I tried explaining that I don't own a Pulsar, in fact no one in my family owns a Pulsar watch. I am wondering if this is a deliberate scam used by Timpsons to save them money. I will not be going back there again .. customers please beware , check what is written on the card before you leave the store. A total rip off.”

Posted 5 years ago

“I have had two really negative experiences with the Dunstable branch of this store. I went into this store to ask if they could cut a security key for me to give to my son. The security key code card had faded and the numbers were not all discernible but the man in this branch said it was not needed and that it would cost £25 to cut. I asked him how often the keys worked - in other words, were they ever cut incorrectly. He looked at me quizzically and said no. Very few customers he said had to return to the store due to mistakes. As far as I was concerned the cost of getting this key cut was expensive so I wanted it done correctly. My son used the key on three occasions and on the fourth occasion - last week - the key got stuck in the door. This happened at about 8pm. I was frantic thinking that I was going to have to call out a locksmith to pay for a new lock. Eventually after about 20 minutes of tugging using pliers it came out bent. The next day I phoned the same store to tell the man what had happened and he was very defensive and said that my son must have damaged the key for it not to have worked on the fourth occasion. My son is not a child. He is a grown man and every other key he has works perfectly fine. I took the flawed key to another Timpson store which was a store and not a portakabin. Two of the staff there thoroughly examined the key and showed me that the key had not been cut correctly. They outlined the flaws to me and told me to return to the Dunstable branch and show them what they had shown me. I went back to the portakabin store yesterday and there was a different man. He was also combative and tried to say that the key must have been damaged by my son even after I showed him the cutting flaws which had been pointed out to me. He also said to me "The key is bent". I responded "I already told you the key was bent from the minutes spent trying to pull it out of the door with pliers". He then asked for my receipt to issue a refund. When I gave him the receipt he asked for a second receipt to prove I had bought a key. The receipt I had given him was the only receipt given to me which had the words "Timpson on and the price - £25". He then asked why I had paid £25 for the key when it was £20. I simply could not believe it. He had a Timpson receipt in front of him and rather than query why I had been overcharged - fraudulently it seems - he queried why I had paid £25 (as if I was in control of determining what the price should be). Then when i presented my credit card - he said "That wasn't the credit card you used to buy the key". My jaw fell. It was clearly the same credit card. He simply had not read the last four numbers properly. One problem after another after another. Firstly the store said they had a no quibble return policy if something is faulty. No they do not - they blame the customer for their shoddy workmanship and want to battle you in order not to provide a refund. Then they overcharge you for the key and then query why you were charged £5 more as if you forced the shop worker to charge you more! This shop also cut a security key which I now understand that are not permitted to do without with the key code or proof of tenancy. Then they query the very receipt that they have given you. I will never use this store again. Never!”

Posted 5 years ago

“Local Timpson within Tesco in Wigan, quoted me £58 to sew in a new zip in my canvas rucksack . Taken it to a traditional cobbler today, and was charged £3 to sew in a new zip”

Posted 4 years ago

Hi we are so very sorry that our quote was higher than you expected, we do hope you will try us again in the future. Customer Support Team

Posted 4 years ago

“Went into timpson to have new battery fitted to my watch but could not believe charge at £28.50 so thought ask hubby to do we bought two batteries for £1:50 and job took approx 5 mins no special tools req so beware before using Timpsons”

Posted 4 years ago

“DON'T EVER USE THIS BRANCH OF TIMPSON GUILDFORD TESCO IT IS THE WORST EVERY. THREE TIMES THEY HAVE DAMAGED MY CLEANING EXPENSIVE THROWS TRON OR BURNED AND 5 ITEMS OF DRY CLEANING LOST FOR MONTHS. TODAY EXPERIENCED THE MOST RUDE EMPLOYEE. I HAVE BEEN IN THE SERVICE SECTOR FOR 20 YEARS NEVER WOULD I DELIVER THIS KIND OF SERVICE TO MY CUSTOMERS. picked up my cleaning today. two kingsize throws. one has been ripped at the seams. disgusting service yet again from this branch. the service provider was rude and unhelpful. this is not the first time the company has destroyed my goods first burned throw and then lost 5 items of dry cleaning. HOW DO YOU RUN SUCH A AWFUL BUSINESS WITH NO CUSTOMER SERVICE AT THE POINT OF DELIVERY.”

Posted 4 years ago

Dear Nailah We are so very sorry to hear about the issues you have had after leaving your dry cleaning in our care in Guildford. If you would be so kind as to forward the details to the following email address we will look into the matter further for you? customer.support@timpson.com Kind regards Marion :)

Posted 4 years ago

“I had keys cut in the Westcroft morrisons that didn't work. Had to go back and went to get another set done but as he went to cut them I asked if they are going to work this time. All I got was " you do not trust me yep I'll gove you a refund and as he was doing that he was singing. What a Tw-t!!. So unprofessional and a waste of my time. Never never never going there again. And by the way you was using the wrong keys !!!”

Posted 5 years ago

“Located in Knocknagoney Belfast. I left a set of keys in, one of which ( bronze in colour) required cut. I bought 3 for £12. When I got home I discovered they had cut the wrong one. I returned to the store today and was TOLD by the manager that it couldn’t possibly be their fault and replacement would be £16. I had one key to get cut. I handed them the right one, but it was his attitude that stank. Dreadful customer service . I will never give them my business again ( which is a lot as I’m a landlord)”

Posted 5 years ago

“Three attempts to cut a basic Yale key in Leamington Spa. Gave up and got a refund after attempt three. Wasted 2 hours and caused me 4 miles of walking (half a mile each way to home to try the key each time). Every time the key looked slightly different to the original but assured it would work- but didn’t. Shoddy, careless work. One failed attempt is unlucky, two is sloppy/careless, three is deliberate or complete incompetence- a basic Yale mortice lock- nothing complicated. Went to a nearby non-Timpson shop after that and the copy worked first time. And for 2/3rds the price. Rip off and poor customer service.”

Posted 5 years ago

“My wife took her expensive Skagen watch into Timpsons Tesco Fulbourn Cambs for a new battery to be fitted, they charged her £9.45 and guaranteed the battery for 1 year. big deal as all batteries last for over a year. BUT THERE WAS ANOTHER PROBLEM. The little knob that moves the hands would not pull out, the Timpsons employee mentioned this when he handed the watch back to her. I then took the watch back and the same guy was still there, he told me that all he did was to replace the battery, and the winder was seized before he worked on it. That was rubbish as it was working OK just that the battery had failed. The operative took the back off, took out winder, blew dust out with a puffer, and assembled it again, the winder then worked. Operative said there was a piece of dirt in it!! Poor workmanship, and expensive. If you want a battery replaced go to a proper jeweler or watch repairer. Won't be using Timpsons again.”

Posted 5 years ago

“Went in to the Reading branch with two watches that needed new batteries, one ladies watch one gents. I asked how much the batteries would be and the price was £4.95 for the ladies and £53 (YES £53!) for the gents one! I said I'd have to think about it. So I went to an independent jewellers in Caversham who charged £8.50 for doing the two watches. AND just to show that Timpson are con artists, both the watches have the same type of battery! So the moral of the story is go to your local jewellers for watch batteries.”

Posted 5 years ago

“The high street robbers Timpson tried to pull our pants down over the price of some keys. Luckily I found Replacement Keys online and had the keys sent the very next working day. Key prices are much much cheaper than Timpson. Well worth visiting replacementkeys.co.uk for all your keys !”

Posted 5 years ago

“Nice chap in the shop but the soles on my shoes were just poorly done. Started to peel off after one day. I noticed that the surfaces had not been crazed to aid purchase and the glue had been thinly applied and was just tacky. A two minute job cost £23. I returned and the shoes were re-done but I have little faith in the long term. In the future I will find an independent cobbler or do it myself. Typical of standards in the UK as large store chains move in.”

Posted 5 years ago

“Second time this has happened (If it dont fit bring it back) other shops manage to make it fit first time why cant Timpsons. Then you do take it back and they ask for your receipt (you dont need a receipt if you can prove purchase and as retailers they should know that.”

Posted 6 years ago

“The company stained a dress that was taken for dry cleaning. Despite several attempts, they failed to remove it. Although they offered a replacement dress, which was by then unavailable, the offer was for me to buy a new dress, and they would keep the stained one, or I could keep the dress, and buy a dress for which they would give me 25% of the value. I declined, and emailed the company, after an initial reply, a second email was unanswered, and I was still charged for the cost of the drycleaning.Dreadful customer service.”

Posted 6 years ago

Timpson is rated 2.6 based on 254 reviews