As an ex timpson employee I refuse to use them even with my old colleague discount card of 90% off services and 50% off merchandise, you couldn't pay me to use them! I've seen the bad the ugly and the bad from within the inside of timpson, they have too many stores and too little competent hard working staff left, if it's an old boy in there you might be in luck but if it's someone under 30 chances are they've had minimal training and haven't got a clue what they are doing and have given up.