Three attempts to cut a basic Yale key in Leamington Spa. Gave up and got a refund after attempt three. Wasted 2 hours and caused me 4 miles of walking (half a mile each way to home to try the key each time). Every time the key looked slightly different to the original but assured it would work- but didn’t. Shoddy, careless work. One failed attempt is unlucky, two is sloppy/careless, three is deliberate or complete incompetence- a basic Yale mortice lock- nothing complicated. Went to a nearby non-Timpson shop after that and the copy worked first time. And for 2/3rds the price. Rip off and poor customer service.