I had the battery on my fossil watch replaced in April 2017. I paid for a long lifetime guarantee and a card was issued to me reflecting this. Last month my watch stopped working so I took it back to Timpsons , the same store in Ealing Broadway , to replace the battery. The person at the counter looked at my card and said he could not help me as the card that was issued to me states it was a Pulsar watch that I had initially brought in. I tried explaining that I don't own a Pulsar, in fact no one in my family owns a Pulsar watch. I am wondering if this is a deliberate scam used by Timpsons to save them money. I will not be going back there again .. customers please beware , check what is written on the card before you leave the store. A total rip off.