Name: Timpson
Rating: 2.58

“Absolutely awful experience with Timpson. I took an item to be cleaned, and when it was returned, it was permanently marked - they blamed me for getting it dirty in the first place. There is no empathy, customer service or any attempt to look after the customer. The escalation process is bizarre. I have spent months seeking a simple gesture of goodwill from them and a bit of human kindness. In-store, to be fair, they were very sympathetic and wanted to compensate me but could not and had to pass to HQ. Woe betide that happens to you because no shred of humanity or kindness is left there. You get stonewalled, and it quickly snowballs into a giant mountain of pain and worry. I have never been to small claims court, but Timpson HQ provides this option as the only way to escalate. I then sat in a hearing and listened to the Timpson person lie and lie and lie. It was at that point I knew I was never going to win. For Timpson it is never going to be about the customer. Simply THE WORST and most terrifying customer experience strategy I have ever come across. What sort of company nowadays encourages customers to seek legal advice from the first interaction and goads to 'see them in Court'? Why, why would any decent company or person want to do that? I categorically state that neither my family nor friends will ever use any of their branches again. I tell everyone about my bad experience story and encourage them to take their business elsewhere. It was just the most abysmal and iniquitous encounter I have ever had, and I will regret ever choosing their service and entrusting them with my dry-cleaning.”

Helpful Report

Posted 1 year ago

“The guy running the Timpsons at Sainsburys in Matlock, Cawdor way, is an absolute conman!! DO NOT get any work done here. I recently bought a new car transponder switch blade key fob off him. It turns out that the switch blade part of the key is made from the most brittle metal made by man; I caught the key with my trouser leg getting in the car, and rather than it bend, it snapped right off. After literally 3 months of use. So, I return it for repair, and the bearded conman says that I need to have the whole transponder key fob stripped down too, and that I’ll need a brand new complete key fob - for £50!!! Incensed, but in a tight position as my car won’t start and I’m stranded, I agree. He even offers to “throw in a free spare battery” for me. I return to pick up the key, and first off: no spare battery. He says “I’ve even put a NEW battery in for you” - like he’s done me some sort of favour. I should bloody hope there’s a new battery in there, seeing as you’ve just shafted me for £50 and a “new” transponder, but NO SPARE battery. So, I drive home as it’s now getting dark, and in the bright light of my kitchen I can see that he literally GAVE ME BACK MY OLD KEY FOB but with a new switch blade ignition key in it!! He just changed out the mechanical key, and SOLD MY OWN KEY FOB BACK TO ME, for £50!!! I know this because I deliberately rubbed off some of the plastic lacquer to make sure that I’d actually be getting a new fob, but this degenerate wasn’t eagle eyed enough to spot it, and dishonest enough to try his luck. I did wonder why he was unable to look me in the eye when taking payment, and handing me back my receipt, as well as my old broken key in a bag, whilst not once breaking eye contact with the floor. The rat. This guy is the absolute worst example of a conman tradesman. I will be making a formal complaint to Timpsons head office; and will push as hard as I can to have him fired. This isn’t poor customer service, this is outright FRAUD! And a stain on the once great English institution of Timpsons. I’m absolutely furious.”

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Posted 1 year ago

“My wife was refused a replacement battery under the supposed 'Lifetime Guarantee' despite having the card and relevant watch! What a con. Rip off Britain at it's finest. The moral of the tale: Don't trust Simpsons. Poor.”

Helpful Report

Posted 1 year ago

“Absolutely awful experience with Timpson. I took an item to be cleaned, and when it was returned, it was permanently marked - they blamed me for getting it dirty in the first place. There is no empathy, customer service or any attempt to look after the customer. I have spent months and months seeking a simple gesture of goodwill from them and a bit of human kindness. In-store, to be fair, we were very sympathetic and wanted to compensate me but cannot and have to pass to HQ - woe betide that happens to you because there isn't a shred of humanity left there. You get stonewalled, and it quickly snowballs into a giant mountain of pain and worry. Simply THE WORST and most terrifying customer experience strategy I have ever come across, and I categorically state that neither my family nor friends will ever use any of their branches again. I tell everyone about my bad experience story and encourage them to do the same. It was just the most abysmal and iniquitous encounter I have ever had, and I will regret ever choosing their service and entrusting them with my dry cleaning.”

Helpful Report

Posted 1 year ago

“I put my watch in for repair at airdrie branch i was told it would take 3weeks plus 45 pounds to repair .i recived atext telling my watch was ready went in to shop to pick it up and pay 45 pounds but watch was not there sales staff was very abroupt i have now been told it will cost 70 pounds to repair iwould advise any one to not use timpsons for any repair on there watches as there service is poor i have now ask for watch back not repaired and i look for another watch repaier not good oncoustomer service iwould not use timpons again poor”

Helpful Report

Posted 1 year ago

“As Ex employee this lot caused me to have a breakdown whilst off sick with stress started disaplinary procedures never forgotten them nor will forgive also know of someone on the dry cleaning side same thing happend to them most stores no running water breaks highly discouraged no toilets in most stores overpriced items if your face fits or you grovel you'll be OK if not your done for! as for being part of the family omg highly delusional on their part all about ripping the last penny from the poor misguided people who are daft enough to pass through thier doors AVOID”

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Posted 1 year ago

“If I can give 0 I would. Had my car key for the last 4 weeks. and still not fixed. The South Ruislip Timpson in Sainsbury has no system and do not care. No details or phone number of customers to let them know what is happening and also for staff who are covering. The car key was thrown under the table in a box without any notes. The customer service is untrained and talk as if we had to be patient for months. Then they say I had to pay as they are doing a ser. This is their service!!!”

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Posted 1 year ago

“Went to timpson at Aylesbury Tesco to get spare key for my new front door,was told it would take a few days gave them the serial number paid £35, never got a phone call went back following saturday the order had not be placed 2 weeks later i got a call picked the key up told them there sevice aws s...t and would never use them again.We needed another key my wife went to a lock and key company they charged £10 and the key was done there on the spot. Timpson customers beware a bit of a rip off i thinks.”

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Posted 2 years ago

“Took my watch to Timpson, Carmarthen for a new battery. The guy said, "I can tell from the way the second hand is moving that it's not the battery but the movement. I'll have to send it away for repair and it will cost about £80". I declined, and took it to a local jeweller who changed the battery for £10. The watch has worked perfectly since. Was the guy a horologist or a cobbler?”

Helpful Report

Posted 2 years ago

“Been use Timpson Edgbaston Morrison dry cleaning few years. couple times hard gelatinous mark been found on cloth after wash. i am not a fussy person and never go back to question them what is it until couple weeks ago my jumper been found a big hole on it after wash. report on line next day and been told need to speak to the shop manager. bring in the jumper and she first respond is: that won't be cause by us, not even apologize. then they went through their own investigate report. result is the damage can be caused by a sharp object but because no other cloth in the cleaning load had no damage so it is not possible for this one ??? how about by staff negligence on my jumpers only? the report result is by insect damage like larvae of the clothes moth. which is ridicules. i have been sent in 5 clothes to wash and only this been insect damage? i have hundreds cloth hang together in same wardrobe and never had any mark of insect on any of them. only because you can't find the reason so insect damage by customer will be the easiest way to explain and no responsibility on your side? the damage is so obviously cause by a sharp object and the store still use majority wired hunger with a sharp head. the cloth has been checked one by one on counter when receive. on return no one check with you on counter and all been put in a requested non-transparent bag. it is a valuable pure cashmere jumper and new only 1 year from purchase. i will tell everyone i know to avoid us Timpson dry wash and will never go back again.”

Timpson 1 star review on 16th November 2023

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Posted 2 years ago

“I made the mistake of buying two Timpson's watch battery lifetime guarantees. Both guarantees cost just under £25 each. One watch I bought the guarantee for was old and turned out to have a fault and the other watch also has a fault so neither watch can be used. The moral of the story is beware of buying this guarantee if your watch is not going to last long enough to get your money's worth out of the guarantee.”

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Posted 2 years ago

“took my sketchers trainers into shop wanted my insoles stuck back in was told didnt have any glue to stick them and man wasn,t interested have since stuck them with gorrilla glue so very poor service . Shop was outside Tesco in Sudbury Suffolk.”

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Posted 2 years ago

“Charged £34 for a standard door key. Truly awful retailer and customer service. Please go anywhere else.”

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Posted 2 years ago

“Charged me 9 pounds for a standard garage door 🔑 should be more like 4 pounds. Rip off !!! Won't ever return.”

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Posted 2 years ago

“quoted £94.00 for a £15.00 battery for a watch”

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Posted 2 years ago

“If you have a complaint about being treated rudely by Timpsons staff, don't bother to even try to complain. They don't want to know. They'll just keep passing the buck and then turn it round on you. It is the most disgusting company as regards customer service you will ever encounter. They do not give a damn.”

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Posted 2 years ago

“Again, like many others I got ripped off by Timpsons in Bristol Clifton down. I was quoted £25.00 for phone battery and was charged £50.00. I was rudley told that they saw the wrong price at the time and that no one wants to do old phones like mine and that I was lucky they did it for me. Ripped off and humiliated. Rip off & rude staff. Never again”

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Posted 2 years ago

“This company seems to be experts in employing the most rude staff I've ever encountered and when you try to make a complaint to head office so called customer services they do nothing but fob you off & treat you like you are the wrong doer. They don't want to know. Total disgrace. Avoid at all costs.”

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Posted 2 years ago

“The clown in queensferry branch what an ars..ole £40 for a key that doesn't work to be told that's the luck of the draw sometimes they work sometimes they don't. Proper kn.b”

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Posted 2 years ago

“Went in to ask about New battery in cheap old watch and they said it would be £30... I left and checked online. The batteries are about £1 each. Absolute rip off. Glad I walked out”

Helpful Report

Posted 2 years ago

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