Timpson Reviews

Name: Timpson
Rating: 2.61

2.6 Rating 329 Reviews

40 %

of reviewers recommend Timpson

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2.6

Based on 329 reviews

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Timpson 1 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service. Damage customer items, then try to weasel out of taking ownership of the problem. Constantly claim someone will contact you and then doesn’t. Clearly out of their depth but avoid at all costs until they sort out their staffing problems. The convenience will soon be over shadowed by the service.”

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Posted 1 year ago

“Visited Timpsons Tavern Street in Ipswich town today, absolutely disgusting customer service from the man working there, he was so rude and obnoxious to us, tried telling me he knew best with regards to how tight my watch should be on my wrist. I don't know where he received his customer service training but he clearly needs some more. Don't waste your time going there, go to the other one in The Walk instead.”

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Posted 1 year ago

“Poor service... BE WARNED Took my watch to Timpsons at Asda, Luton for whay should have been a simple battery replacement. After selecting the £24.99 lifetime guarantee option, the watch was returned to me broken! Three weeks on and my watch is still at Timpsons "watch repair" workshop...”

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Posted 1 year ago

“Hinckley Sainsbury’s boot zip repair told 7 days called after 10 to be told 28 days I wouldn’t have bothered knowing this prior. Poor service from the chap on the phone “ what do you want me to about it” he was unprofessional and when I questioned the difference between 7 & 28 days he turned rather unfriendly as if it was my fault for the error!! Surely you receive the same training and know the difference between 7 and 28 I’m hoping to get my boots back and will never use Timpson again absolutely diabolical service & poor customer service.”

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Posted 1 year ago

“Left Devastated ........ Took my evening wedding dress in to be dry cleaned, Garment was labeled as delicate dry clean only, Signed the waiver that stated some beading can come loose during the dry cleaning process, this was to be expected due to the nature of the dress however what was returned to me was devastating the dress was destroyed, a knotted tangled mess, apparently it didn't withstand the process, Found that odd they fact it was dry cleaned once before with zero damage, Plus they steps they said they take to carry out the dry clean to consist with the extent or the nature of the damaged total lies, lots of back and forward, passing the buck etc even returning the dress to their tech department all a waste of time, a £500 dress that held sentimental memories destroyed non repairable and they offered me a £17 refund as a gesture of good will. Would not reccomened at all”

Helpful Report

Posted 1 year ago

“Took a pair of shoes and a pair of boots to Timpson's booth at Morrisons Aberystwyth to be resoled and heeled. Soles didn't fit properly and were peeling off. Heel caps were not shaped to match the heels but were left with flat facets around them. Really the worst shoe repairs I have ever seen. I did get a refund as the man working in the booth agreed the work was terrible. What a bunch of cowboys.”

Helpful Report

Posted 2 years ago

“Terrible , took in 2 x Kooples, suits for first dry clean , worth over £2k, both came back with holes on the back of the jackets and trousers, discoloured buttons, totally ruined and fit for the bin now. Never again, i trusted Timpson as a big name and expected them to take the care and attention required when dry cleaning. Labels on the suits both stated the temperature required and what type of chemicals for dry cleaning, absolutely no excuse for not protecting the buttons either, this is standard stuff. I am now left with 2 less suits and a bill to replace for over 2k in todays prices for luxury suits. Absolutely disgusting service with no responsibility for damage from the Malvern branch in Morrisions WR2. Staff bundle and throw your suits into a pile without respect, and this lack of respect and care also continued to the actual dry cleaning process clearly.”

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Posted 2 years ago

“Shocking customer service- don’t respond or just don’t read the complaint Really poor service from a big company - I will not be using them again”

Helpful Report

Posted 2 years ago

“Complete rip off ! They would charge for advice if they thought of it ! I Never will I go back there .”

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Posted 2 years ago

“Have waited 2 weeks for trousers to be dry cleaned. At time of leaving them at Timpsons, Sainsbury’s, Hadleigh Road, Ipswich I was told it would take 1 week. Now I have tried them on I find a double crease, front and back where one crease should be. Sloppy work, no interest in doing a proper job. Very disappointed.”

Helpful Report

Posted 2 years ago

“Took a pair of boots to Timpsons at Sainsbury's Burpham for heel and sole replacement. I was quoted £39.99! When I asked how much for just the heels it was £29.99. Being logical (I thought) I said I would just have the soles done as surely they would be £10. Nope, also £29.99. Frankly, the guy serving was totally disinterested, didn't look at me had no interest whatsoever. Having used this kiosk in the past for re-heeling and key cutting I was pretty disgusted after my last visit.”

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Posted 2 years ago

“Timpson @Clowne, Chesterfield produced an appalling job of my tailored jacket for work, the pressing must have been undertaken by an apprentice learning the trade. I had to re - steam & re press the jacket once I had it home. I will not be taking any jackets to this branch again. They are fine with less important items, such as duvets.”

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Posted 2 years ago

“I was charged £10 for a 2min job taking 2 links out of my watch strap what a rip off won't be going there again”

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Posted 2 years ago

“Absolutely rip off merchants. 2 minutes to punch and replace 2 pins to shorten a watch strap. For this they charmed £10.95. No list of costs in the shop. Wil not be using them for any service at all.”

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Posted 2 years ago

“Significantly overcharged andTimpsons refuse to reply to me. Staff in store refused to talk to me so had to wrote off the overcharge”

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Posted 2 years ago

“Just been to have the battery in my watch replaced at the Irvine branch. I have had the lifetime replacement service since 30/7/2018 and had my battery changed 4 times. Not usual guy on today and was refused service because the Case No on the card wasn't on the watch back. It has been accepted previously. I have to wait till usual guy comes back from holiday to get my watch going.”

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Posted 2 years ago

“Over inflated prices at £96 for 4 batteries it’s a rip off!”

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Posted 2 years ago

“Was in Basildon yesterday the service membership while the normal gentleman who is excellent is away is disastrous! Not only that I had a young lad yesterday who quoted me £5 for a stud to be replaced on a piece of leather couldn’t be bothered to do it as it was time to go home as he overpriced me he told me to go to another store I travelled all the way to Pitsea in Tesco’s in Essex to be greeted by him again and he wouldn’t let me talk to any of the other members of staff and this time quoted me £7.50 for the same item couldn’t do any other things I asked him to do seem to make problem with it as he didn’t really want to serve me for some reason he didn’t really care. I’m absolutely disgusted with the service that I was given by this young lad who obviously has got no customer service experience how to deal with people and enquiries can’t give proper quotations prices then you shouldn’t give one at all the other two men just stood by and didn’t get involved, which I found , absolutely pathetic for a business and he was quite happy for me to go and make a complaint .”

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Posted 2 years ago

“I asked Timpson to glue the sole of my sandals back together where it came apart. My first day on my holiday the sole already came apart and it was because Timpson hardly applied any glue to it.”

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Posted 2 years ago

“I would never resole or re-heel a pair of shoes with this company. If Gary the sales representative is the face of Timpson’s it will be bankrupt very soon. I left a beige shoe to be resoled, the finish was terrible and all this Gary person can say in his condescending and curt tone “ I didn’t do the work”. I asked if the sole could be tided up, he did this reluctantly. He gave me back the shoe, worst than before, as he sprayed some lacquer/polish on the shoes that made the ill-marched resole look worst. Gary needs training in customer service, he is rude and quite frankly did not give a s***. I would score zero if possible, next time I will just replace the shoe than use Timpson, a shoe repair shop with no concept of repairing shoes in the 21st century.”

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Posted 2 years ago

Timpson is rated 2.6 based on 329 reviews