Timpson Reviews

2.6 Rating 254 Reviews
39 %
of reviewers recommend Timpson
2.6
Based on 254 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat

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Timpson 1 star review on 16th November 2023
Cherry Chen
Timpson 1 star review on 16th November 2023
Cherry Chen
Timpson 1 star review on 16th November 2023
Cherry Chen
Timpson 1 star review on 19th July 2023
Anonymous
Anonymous
Anonymous  // 01/01/2019
Would give a minus but had to give a 1 star to right this review. How rude the lady was when I walked in to the Abergavenny branch today. Only went in for a battery for a watch but ended up walking out instead. The young lady should never be involved with the public. I have never come across anyone so rude and abrupt. I Will travel to another town in the future.
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Posted 1 year ago
I found myself in a position to have to purchase a car key battery from the Blue Water store. I was charged £16.45 !!!! When checking online, I could have purchased a battery for under £2. The agent took less than 30 seconds to change said battery! What an absolute and total rip off. The one star is for the agent, who was polite and pleasant!
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Posted 1 year ago
Mark at Timpsons in Batley is always very helpful and goes that extra mile, I have had several jewellery items where he has fixed something for free too. I would highly recommend Timpsons. Great work Mark
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Posted 1 year ago
Adam at the Wakefield store really made my day today as I’ve got my wrist watch altered on Saturday by a different person paid a £10. But he never issued me a receipt, but the alteration wasn’t what I expected my fault I must admit. Going back today though to get it altered again Adam was a great help I explained to him what had happened he totally took it well and altered the on a good will gesture with no charges at all he had good customer service skill I will definitely recommend anyone to go Timoson thanks Adam I will see you again.
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Posted 1 year ago
Would never deal with these people again and would strongly advise anyone thinking of using them Don't !!!!! I paid them, luckily through Paypal £55 for my Tissot watch to have a new battery and be resealed, but never received any response after the payment. Avoid these people at all costs.
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Posted 1 year ago
Dreadful customer service from Allen and also overpriced. I needed to get some shoes reheeled urgently and therefore went to the shop at 4:45pm as they were not due to close until 5:30pm. I had medium sized plastic heels and was charged £14.95. Allen had a real attitude on him and did not want to do these whilst I was waiting despite it only taking him a few minutes. However when I explained that I was travelling so needed them there and then he went ahead and repaired them but not without getting into a grump first. Poor customer service. £14.95 also seemed really expensive for the work that was done.
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Posted 1 year ago
Had to go to Timpson (Guildhall, Exeter) to get keys cut after another locksmith gave me key that didn't fit! Guy behind the counter was very polite, articulate, very knowledgeable and professional. The key cutting was very quick and reasonably priced (and they did fit!). Highly recommended.
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Posted 1 year ago
Quoted £19 or £25 for a replacement watch battery to be fitted to my Rotary watch by Timpson in Maidstone Kent by a very patronising employee. Had one fitted by a nearby jewellers for £5. Not sure how Timpson can justify such a rip off.
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Posted 1 year ago
This is a thieves house. I called timpson because of a lockout, they took my address and asked for a 50£ deposit for someone who would come in an hour because they are on another job. Ok, I paid the deposit. Less than 5 minutes later, I got it sorted out, I canceled the job. They refused to return the deposit stating that they already contacted someone to come while they just told me it would take an hour to send someone because they are on another job
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Posted 1 year ago
The person who served me at molineux Asda Wolverhampton was very rude and very abrupt and is so lucky I have special needs
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Posted 1 year ago
Called in at Timpson Asda, Rotherham to have a battery fitted into my waterproof Timex watch. I was honestly expecting the cost to be a lot more than what I was charged, and when I was informed that the cost included a lifetime battery, I was really pleased and surprised. My watch was checked for waterproofing before any work was carried out, and again after a new battery was fitted. Ian was so pleasant and professional to talk to, and explained the full process in layman’s terms as he fitted the new battery. Very impressed by his attitude and dedication to his work over what is basically a cheap watch. Would have no problems in recommending Ian and TIMPSON to anyone.
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Posted 1 year ago
Fantastic service by Andy in sainsbury Bury st edmunds ! At one point we didn't think he could tune my new key in because the chip wouldn't allow but he found a way. Provided a nice new 3 button key, programmed & key cut at a great deal 👌 Great going mate, especially as you were dealing with 3 different things at same time ! this is why I'll be back !
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Posted 1 year ago
I visit Timpsons shop fairly regularly at Seddlescombe, East Sussex. They are always helpful and polite. They are efficient and happy to give advice and good service.
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Posted 1 year ago
I was quoted £89.00 to replace the battery in my tag watch I asked how much the battery was to buy his response was £4 so £85 labour charge ridiculous
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Posted 1 year ago
Morrisons chingford 3 keys cut and don’t work had to take back never again there
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Posted 1 year ago
Was charged £18.95 for a replacement watchstrap. The price is £14.95 online. I'm guessing the worker in the shop in Hove is scamming people. Customer Services apologised and are refunding me. The prices should be written up in the shop to avoid this happening
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Posted 1 year ago
Quick efficient service by Shane in st.austell, will definitely use again
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Posted 1 year ago
Was quoted £19.95 for a replacement watch battery at Timpson Pembroke Dock yesterday. Came home, watched YouTube, bought a battery and replaced battery it all for £1.50. Timpson charge ridiculous amount of money!!
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Posted 1 year ago
I have just returned from my third visit to the store in Wandsworth Southside shopping centre to key one front door key. None of the original four keys worked so i returned to the store for a second try. No apologies for none of the keys working just issued with four new keys. The second set of keys also failed to work so a got a refund. No apology for none of the 8 keys not working and my third visit to the store. I have also incurred three lots of £2.30 parking fees and still have get new keys cut! Timpson's serve as a low cost key cutting serviced but have failed miserably on this occasion, will not use Timpson's ever again. Will happily pay more for a 'get it right first time service with a smile' organization. This member of staff clearly needs re-training on cutting ordinary front door keys and his level of customer care really could be better. Disappointed customer, expected much better! Complete waste of time.
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Posted 1 year ago
Wow, took my watch into Timpson for a battery, but turned out it needed a service. The guy told me how much it would be and I agreed to it, paid for it and was told 3-4 weeks before it came back to me. 3-4 weeks later I have just received a message from Timpson telling me that service will cost something completely different from what I was quoted and paid for. I have obviously asked them to explain. Stay well clear.
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Posted 1 year ago
Timpson is rated 2.6 based on 254 reviews