My partner brought my iPad Air in for repair at Timpson, based at Asda Falmouth Superstore, on 25 March 2021. The screen was cracked and just needed replacing. The normal place we go to for any electronic repairs was closed due to Covid-19 restrictions. This was the first time I’ve ever been to Timpson for an electronic repair – and it’ll be my last now, thanks to my experience. Last Saturday, 24 April 2021, I had to return my iPad for a third time – because every time I collect my iPad, it comes back with a new and different problem that it’s never had before! The first time I returned it, the screen was faulty – it kept acting as if parts of the screen were being pressed when they weren’t. Ghosting, I believe it’s called. The next time I returned it was due to the home button not working. I’ve never had that problem before. I returned it for a third time because the iPad keeps switching itself off. And for this pleasure I’ve paid £80.95. Just to top off my experience, the manager of the shop called me today – I haven’t spoken to her before because whenever I’ve collected/returned my iPad she’s not been there. Do you think she apologised to me? No, of course not – instead of apologising, she tried to say that all the problems with my iPad wee due to a repair carried out at a previous store. What utter rubbish! Yes, I had the screen, possibly the battery, replaced at some point, but that was about two years ago and it’s not had a problem since, until I needed the screen repaired in March 2021. Needless to say, I’m sorry I ever took my iPad to Timpson. I have totally lost faith in their ability to repair my iPad and do not believe my iPad will ever be fully functioning again. Should this be the case, I will be seeking a replacement for my iPad Air from Timpson or report them to Trading Standards.