I was taken aback when an employee at the Timpson store in Oldham made a derogatory comment towards me during my visit. I had gone into the store with the straightforward intention of having the battery replaced in my Hugo Boss watch—a task I had been looking forward to completing. As I approached the counter and attempted to make my payment, I encountered a minor hiccup: I had forgotten to unfreeze my bank card, which resulted in the payment not going through. In that moment of confusion, I was caught off guard when the employee, with a condescending tone, remarked, “Please don't run away.” His words struck me as deeply inappropriate and somewhat puzzling. I stood there momentarily dumbfounded, trying to process the unexpected nature of his comment, which felt both belittling and unwarranted given the situation. After finally sorting out the payment and completing my transaction, I left the store with a lingering sense of disbelief, grappling with the interaction and trying to comprehend the reason behind such an uncalled-for remark.