I took a new white blouse in for dry cleaning (to remove the shop perfume as I am allergic). When it came back it had a huge stain on the front which the aggressive man behind the counter tried to convince me was there when I brought it in (it was brand new!). When I refused to accept it in that condition and insisted Timpson do something about the stain they had put on it he took away the original blue slip and destroyed it - telling me they are not allowed to give them back. He wrote out a new slip on which he stated I was complaining about a stain that was there when I originally brought the blouse in (and of course he had destroyed the evidence to the contrary!). He then told me "Pity you didn't take a picture of the blouse before handing it in" (!). I got a text a few days later to say my blouse was ready but lo and behold the stain was still there! It was a different guy this time - he was unfriendly, refused to look at me and kept his eyes focused on the person behind the whole time. He suggested having the stain tested to which I agreed. I still haven't heard anything from Timpson (it's been over a month) and when I went in to enquire after my blouse the aggressive man was back and he behaved as if I was invisible and completely ignored me. This is the Timpson at Sainbury's in Charlton.