Tippsy really exceeded my expectations. I had an issue with a product which I received and wrote to the customer service team at Tippsy regarding it without knowing how it would be handled as this was my first purchase with Tippsy. Within less than 12 hours, I had already received a full refund for my entire order as well as a credit on my account with Tippsy for future use. The customer service was amazing and will most definitely get my business again with the timeliness and professionalism exhibited by their Customer Service agent named Derek. Exceeded my expectation in how this was handled!