I purchased some Sea Life tickets from Tiqets. Unfortunately I purchased them for Porto (Portugal) instead of Puerto (Marina - Benalmadena in Spain) as the name was similar. When I arrived at Sea Life they said I needed to pay again and get a refund for the Porto tickets. They were very helpful and gave me the email I needed for Tiqets. When I contacted Tiquets they said I should have gone onto their website that said that tickets were not refundable and refused to do anything, even though I had made a mistake. When I contacted Sea Life they said they were unable to help as I had purchased through a 3rd party. They also don't normally give refunds but said in cases of mistakes they would have given me a refund. LESSON LEARNED Never use Tiqets or similar companies as if something goes wrong they will not help. BOOK DIRECT, YOU ARE MUCH MORE LIKELY TO BE TREATED SYMPATHETICALLY IF SOMETHING UNEXPECTED GOES WRONG!