Terrible experience. Borghese gallery guided tour booked. Turn up 20 mins early as stated. No guide so we can’t go in as they have the tickets. Stayed half a hour past time of tour, no guide. Other tour operators there confirm they know our guide and he isn’t there. Reach out to tiqets whilst there, no help, they will look into it. Despite a time stamped photo at the meeting point they claim it’s our fault and refusing refund. Terrible customer services, money wasted
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