I tried to cancel a few hours after placing the order and was told I would be charged a 20% restocking fee. The website's quote on cancellations is: "We try to get orders out as fast as possible. You may cancel your order prior to the order being processed. Once it is processed, we cannot cancel the order." No reference to a restocking fee for canceled orders. They confirmed the cancellation and refund, but a few days later, it arrived anyway. So now I'm stuck with the choice of paying to ship it back AND a 20% restock fee. This is by far one of the worst customer service experiences I have had in a while. I will never recommend this company to anyone.