I really do like Titan very much but there were a few frustrations with this recent order. I had a coupon and had trouble using it so rather than issue a new coupon, after much back and forth, Titan sent me an invoice that was not itemized, so I have nothing in my emails for my records about this purchase. One item was a squat rack, and they shipped the uprights in a box that wasn't supportive enough so it ripped open and the delivery guy left it open side down. It was super hard to move this box because of the contents sliding around. I saw the trouble he had getting it off the truck. Do better. Before even getting it in the house, I dragged the ends of both uprights on my cement front walk. So they're already compromised. And the foot didn't arrive for another few weeks so I had to store the uprights in my space al that time. A few weeks later, I ordered a barbell, which also came in a box open at one end. This time, I handled it with the utmost care and managed to not damage it, but again, what a pain to move it especially as this time it was strapped into the box and regular scissors would not easily cut throught the straps. Put those sturdy straps on the ends of box somehow, not forever deathhold on the contents so it took 2 of us to free the contents. Also, the website could be improved. It is not the easiest thing to find stuff if you don't know the name.