I understand people have time off and businesses close over Xmas. But a notification somewhere of store/warehouse closure dates would have been appreciated. Apon original purchase no email was sent stating closure dates or web page had no notifications expect for a small note stating no deliveries will be sent until Wednesday 6th January 2021 was visible. Even google search said business was open over Xmas and New years break. I tried calling, but that rang out. How hard is it to set up an answering machine with message and also put notes/dates up on front door as I attempted pickup twice on Wednesday 28th Dec 2020 and Monday 4th Jan 2021 in which I had no idea when I could collect my purchase. I sent an email requesting a resolution, ok, so the business was closed, I never recieved a response until Wednesday 6th January 2021 informing me item was ready for pickup. Sorry guys, thats very bad and lazy customer service. On a positive note, the Caravan TV bracket was prefect and great price.