A+ customer service and staff! Titan Casket provided some of the best customer service I've experienced in recent memory, and that goes for all manner of vendors and companies. I submitted a quick request on their website's "contact us" page and was contacted by a company rep within an hour. In no time, the right type and style of casket was identified, price sorted out, and I was then handed off to a logistics rep who managed every remaining step like a total pro. The communication was friendly and always purposeful, and she even provided videos for FAQs and to better understand the product. A top notch customer experience that many companies could learn from.