We purchased a 12 piece patio set which looks really good and is a good price. However getting it delivered has been a nighmare. My first two orders online were cancelled by the system. The third order was manually put through by customer services but the courier smashed the table in transit. They then returned the items tp TJ Hughes but I was not informed. After waiting for this item to arrive I contacted Customer Services who explained what had happened and ordered a replacement table. When the replacement item arrived there was no sign of the rest of the set and no one seemed to know where it was. Customer Services ordered the rest of the set on express delivery for me. A week later I chased them again and it hadn't even been dispatched. When it finally did arrive some of the cushions were missing so anther call was needed to customer services! Finally after about 6 weeks I have the full set and it looks really nice. Just in time to pack it all away for the winter!