TJ Hughes Reviews

Name: TJ Hughes
Address: Hughes House London Road, Liverpool
Rating: 3.49

3.5 Rating 712 Reviews

59 %

of reviewers recommend TJ Hughes

3.5

Based on 712 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

06865192

Location:

Hughes House London Road
Liverpool
L3 8JA

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TJ Hughes 1 star review on 2nd October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“IT IS A EYE SORE NOW 2024 TO EASTBOURNE SHOPPING IT SHOULD BE BOARDEED UP TO MAKE IT LOOK BETTER THAN WHAT IT IS NOW”

Helpful Report

Posted 2 months ago

“T J Hughes Eastbourne provided great service to Eastbourne and its closure provided great sadness. Currently Living Life Eastbourne charity occupies its ground floor until the future of this building is resolved. Well done and thanks to all”

Helpful Report

Posted 7 months ago

“Ordered a gazebo on 18th Nov well in time for a party on 2nd Dec. Advertised 3-5 working day delivery. 9 days passed and it's now 27th November and no delivery and no update on the tracking. This company use XDP who are notoriously known for losing or damaging parcels (if I'd known this at the time or ordering I would not have ordered with this company), just take a look at XDP's reviews. Why any business still uses this courier, they are shockingly bad. Contacted customer service, firstly there is no contact number to speak to anyone, only enquiries by email and then they take forever to reply, so no way of getting in touch urgently. Sent an email on 27th Nov at 11:09am, explained the situation and that I need the item delivered by Friday that week (3 days time) and need this resolved quickly. I receive a generic auto response from a Miss Dayle Jones over 24 hours later the next day at 3:09pm stating they've received my enquiry. I respond stating I need this dealt with quickly, and if I am not going to receive the item by Friday then I need my order cancelled and refunded immediately. I also state my concerns regarding XDP that they are a notoriously poor courier and that I have no faith that the parcel will arrive at all. It then takes another day before I receive a response from Dayle. 2 days already wasted. Even though I had explained that I need the item by Friday and that if that can't be sorted I need a refund, and that I don't trust XDP, brain dead Dayle just states the obvious that the tracking of the parcel hasn't updated and is lost, and asks if I'd like a replacement sent which would be delivered in 5 working days with the same courier! Well 5 working days isn't going to get it to me by Friday is it dippy Dayle? Since it's now Wednesday 29th after you've taken 2 days to even response, and I need the item by Friday 1st in 2 days time. I respond to the email stating the obvious, that sending it on a 5 working day service is not going to get it to me on the day I need it by as already stated in the previous emails. I state that unless they can compensate for the delay by sending it via a next day service using a different courier to get it to me on time, I request yet again a immediate refund and cancellation of my order. Another day passes and I receive no response. I send a chaser email on Thursday 30th. And another day passes and still no response. SO now on Friday 1st December I end up contacting my credit card provider and initiate a section 75 chargeback to get my money back (Amex had my funds back in my account in no time at all). Another email sent to dippy Dayle stating I've still not received a response and a section 75 chargeback has been processed, and state that negative feedback will be left. Another 3 days pass before dippy Dayle responds on 4th December stating "The refund has now been processed, the funds will return to your account in the next few days. Thank you for your patience and understanding in this matter". The funds are already in my account you clown thanks to the section 75 chargeback as stated in the previous email. No apology, no acknowledgement of the diabolically useless brain dead service and no acknowledgement that I stated I'd be leaving negative reviews. Stating "thank you for your patience and understanding in this matter" just takes the p1ss. Miss Dayle Jones, you are either exceptionally thick or you have a don't give a dam attitude, either way you are utterly useless. Ordered elsewhere cheaper and with next day delivery included free. Was with me by early next morning on the Friday in time for when it was needed. First time I'd ever heard of TJ Hughes, rubbish service, definitely avoid this lot.”

Helpful Report

Posted 11 months ago

“First and last order. Never received although they disputed. Could not provide proof. Offered 50% refund which I reluctantly accepted to close the matter. Still waiting despite numerous email chasing. Automated response. Been 8 months so far. Use this company at your peril. You have been warned.”

Helpful Report

Posted 11 months ago

“Purchased glass top 2 seater table & chairs No screws, no backs to chairs, box delivered damaged, delivery driver dropped item by side gate even thoughbit stated glass inside, missing leg inserts, table screws incorrect size They have dealt with asap on my email but still got parts sent out incorrect so ive now been waiting nearly a week to put item together correctly Absolutely awful company, would definately NOT recommend to anyone”

Helpful Report

Posted 2 years ago

“Purchased the 8 in 1 blender, on arrival 1 blade leaked on first use, I requested a refund, they asked for photos and no more communication received, the second blade wore down to the point of not usable within 2 weeks. So left with a pile of useless plastic after 2 weeks and c as not even find blades that will fit,”

Helpful Report

Posted 2 years ago

“We visited this establishment whilst holidaying in the area We were delighted with our purchases and the assistant at the till was very friendly My reason for 3 stars is because the restaurant lets it down The member of staff who served us was so miserable We ordered pasties and she asked what do you want with that and when we said we wanted it on its own the look she gave us could have turned us to stone We ordered teas and got asked how many sugars we wanted My partner has a sweet tooth so we asked for 6 and it was if we were asking for the Crown Jewels! We did intend to return for more refreshments later in the day but in view of the reception received we went elsewhere I think the staff member concerned needs to attend a course on customer relations!”

Helpful Report

Posted 2 years ago

“Great store, but some of the staff are just not nice, abrupt & rude!!!”

Helpful Report

Posted 2 years ago

“First order and only part arrived tried calling nothing please refund me I am taking this matter to Gloria huniford wish I had read reviews I don’t believe this is a reputable company”

Helpful Report

Posted 3 years ago

“If I could mark as zero I would Awful and abusive customer service at your Bootle store. TJ Hughes you are an utter disgrace”

Helpful Report

Posted 3 years ago

“I'm visiting in Durham never been into a Tj huges before so I had a look and a basket or two later here we are. Stock was cheap and seems like good quality for what you pay. But honestly the 1star rating isn't for that. I came to join the que which was already quite lengthy. There was only one young girl on serving. She did go to the wall and press a bell a couple of times I don't know if that was to call for some assistance... but still she was on her own she was managing the customers really well going quickly but still being pleasant to what I could hear. When I was getting served and older lady came by and said she should of rang the bell and marched down to a till. The poor kid looked defeated but still carried on with a smile on her face and offers to keep stuff behind for us so we went carrying it around whilst having a look at durham. Which I thought was great as most stores don't do this !”

Helpful Report

Posted 3 years ago

“Many thanks to Michael and Ann at London Road store for all their help today ,cheerful ,helpful and went the extra mile ,helping us return a rather large lamp ,purchased in the Birkenhead store x a credit to your company 😊”

Helpful Report

Posted 3 years ago

“Not a nice company one of the mangers was so rude to one of the young sales assistants and I don't think that sets a good example. Shop was also freezing cold Not and enjoyable experience.”

Helpful Report

Posted 3 years ago

“Order never recieved. Emailed customer services several times over a five week period. They promised to track my parcel or give a full refund but I've had neither! Very poor customer service. I definitely wouldn't recommend this company”

Helpful Report

Posted 3 years ago

“Bought a feather duvet on the tj hughes online supposed to be new the carry bag was ripped to shreades appears the duvet seems to be ok but smells awful contacted their customer services twice over last two weeks but have had no reply they obviously don't check anything before sending it out to say item listed as new it's disgusting will never buy anything from the again even though when we had a shop local it was great very disappointed.”

Helpful Report

Posted 3 years ago

“Customer service leaves a lot to be desired ,I cancelled a parasol but it was still sent to me ,so told to send it back with courier of which i did thats well over a week ago they say they still haven't recieved it at the warehouse ,that's over a week ago ,never ever had this trouble with any other company, wont be using them again”

Helpful Report

Posted 4 years ago

“Taken my money, item faulty been trying to contact them for 2 months by every possible means! Avoid avoid avoid!”

Helpful Report

Posted 4 years ago

“I’ve ordered a Hoover from TJ Hughes. They took the cash then sent an email saying I could have the goods because”our secure payment provider HSBC were unable to verify your billing address”. I live on a Main Street in a town and have never had a problem before. I always screen shot any orders so I know the address is right. You don’t get your money back for five days. I wonder how much interest they get from heaps of people placing orders they don’t fulfill but keep the cash for five days plus.”

Helpful Report

Posted 4 years ago

“I don't normally resort to Trustpilot but i've got no other option. i've been trying to contact this company for 6 weeks regarding an unpaid invoice. I've contacted via phone and left a message, email, instagram and facebook. I've never known a company like it! Avoid!!!!! Would give zero stars if i could...”

Helpful Report

Posted 4 years ago

“Tried to place an order but their online system would not allow me to use different billing and delivery addresses - placed the order using delivery address however was cancelled - which is fair. I then went to place the order again the next day and it allowed me to use correct details, never received order confirmation. Checked my account and it said pending review for fraud?!? Tried to call, nobody answers - it goes straight to a voicemail facility - VERY unprofessional. Contacted them on Facebook and offered additional identification and they said I had no option but to send an email. Effectively, they have taken my money twice and make themselves difficult to contact purposely - I do not believe that this is a legitimate business whatsoever. Ordering from Amazon at twice the price for peace of mind. DEFINITELY AVOID!”

Helpful Report

Posted 5 years ago

TJ Hughes is rated 3.5 based on 712 reviews