“Poor customer service, still awaiting order, apparently on way to store...18 days later, emails sent and no reply. Staff at store as helpful as their systems allowed.....no idea how long order can take, maybe 6 weeks and unable to give refund as item ........ on way to store.”
“Places order 3 weeks ago never received my items continuous calls and emails to them get told someone will call back but they don't ! Emails aren't responded to! Cost me in making calls and having my phone line disconnected because of it!! Awful customer services getting lied to every time and fobbed off.. cost me more than it should and still no item that's a hundred pounds out of pocket”
“First time I have used this online service, but it will be the last. Been waiting in every day for delivery. Still not here after five days. Sent messages but no response. Can't track order, even though their website says you can. Appalling system, will not use again.”
“Excellent customer service, good selection of products and they display them well. The price is very good value and the staff are very helpful and friendly.”
“I placed my online order five days ago, paid delivery charge, and it has still not arrived. I have waited in every day as I don't want to miss the Courier. Can't even track the items. Probably won't use TJ Hughes online again as they do not keep you informed about delivery. Their service is abysmal, expecially when they charge for delivery.”
“I have been trying to contact a customer service manager since Saturday now Tuesday been promised phone call still heard nothing I have purchased goods with parts missing”
“Bought 5 bottles of perfume. A few days later only 1 arrived and promised by the strore that the other 4 will be in within a few days. Phoned the store today to find out what's with the big delay and the click and collect department have informed me that the remaining order has been cancelled without my knowledge. Furthermore TJ Hughes have also robbed be by failing to refund me for the remaining 4 bottles.
A very incompetent company.”
“Absolutely shocking service. Had to email them three times to see were my item was. Don't use this company! Also expensive delivery charges. Very disappointed. 😫”
“Paid for item nearly one week ago but have had no email confirmation on my order , I've contacted them by email and have never recieved an email back from them . Doubt I will recieve my items. Will never buy from this site again.”
“Ordered a duvet set and curtains online only to receive an e mail stating out of stock. Tried to query this - phones out of order?? again! I sent a contact form cancelling the order. The goods have now been delivered to store and I find I cannot obtain a refund at the store but have to collect goods and return them through Post office and pay postal charges!! Your online "service" is a shambles. Never again.”
“I have been trying to make a purchase and have entered items into my basket. The have taken a 10% discount off my basket and they have twice offered me free p&p as I did not finish the purchase but they will only allow one discount which is the 10% for a 1st time buyer so the free p&p code was not accepted. I have contacted them three times by email but they have never got back to me.”
“Went to chesterfield store on trip out.got a coat on returning home to Derby discovered it still had security tag on.couldnt find phone no for store and it's a long way back just to have tag removed.the tag did not bleep when left the store nor did it in any other shop .The shop had no staff to enquire about different sizing .unfoutunatly your store is the same as majority shops now only interested in profit and do not care about customer”
“I have just been in this store and was looking for a duvet for my elderly parents. I saw a silentnight one but it had been taken out of the packaging and was soiled. I asked an assistant for a price and was it the right package that had already been ripped open. She took the ripped bag and after a long time came back saying it would not scan by this time the security man was standing watching me. The assistant came back with another quilt which was not the same one. I then asked if they would reduce the soiled one and she told me to go to the till. I waited in the queue and then the manageress if that's what you call her came up and accused me of ripping the bag open. I told I had not and she said the assistant had told her I had. She then became rude and irrate. I then told not to bother and she said it's only a quilt for God's sake. I will not go into this store or recommend it.”
“Poor customer service dept.
Had Microwave one day - seems OK so far, if a bit noisy.
TJ Hughes customer service not so good - contacted day after ordering to find out delivery date? and had noticed that there was a 10% discount for first order - which this was. Told that it started after my order - which was yesterday! no other information. I suggested offering free delivery as good will gesture - no reply! Basically 'tough'!
Won't be using your shop again, on principle!!”
