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TJ Hughes Reviews

3.5 Rating 711 Reviews

59 %

of reviewers recommend TJ Hughes

Company Reviews

Product Reviews

3.5

Based on 711 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

06865192

Location:

Hughes House London Road
Liverpool
L3 8JA

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TJ Hughes 1 star review on 2nd October 2022

TJ Hughes 1 star review on 2nd October 2022

TJ Hughes 1 star review on 17th August 2022

TJ Hughes 1 star review on 24th February 2021

TJ Hughes 1 star review on 24th February 2021

TJ Hughes 1 star review on 8th August 2017

TJ Hughes 1 star review on 8th August 2017

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We visited this establishment whilst holidaying in the area We were delighted with our purchases and the assistant at the till was very friendly My reason for 3 stars is because the restaurant lets it down The member of staff who served us was so miserable We ordered pasties and she asked what do you want with that and when we said we wanted it on its own the look she gave us could have turned us to stone We ordered teas and got asked how many sugars we wanted My partner has a sweet tooth so we asked for 6 and it was if we were asking for the Crown Jewels! We did intend to return for more refreshments later in the day but in view of the reception received we went elsewhere I think the staff member concerned needs to attend a course on customer relations!”

Posted 1 year ago

“When I bought egg chair website clearly stated "Delivery up to 7 days". As haven't received any update after one week, I called customer service. No sorry just asked to wait, "COURIER WILL CONTACT YOU". After my call website was updated to 'delivery up to 14 days'. Courier arrived early morning without any calls and delivered the chair. Luckily I was at home. Not interesting to have any other shopping with them and not recommend them to anyone!”

Posted 4 years ago

“When I bought egg chair website clearly stated "Delivery up to 7 days". As haven't received any update after one week, I called customer service. No sorry just asked to wait, "COURIER WILL CONTACT YOU". After my call website was updated to 'delivery up to 14 days'. Courier arrived early morning without any calls and delivered the chair. Luckily I was at home. Not interesting to have any other shopping with them and not recommend them to anyone!”

Posted 4 years ago

“Bought a pair of sunglasses, broke within two days, took them back and got a different pair same price. they too broke within a week. Gave up.”

Posted 6 years ago

“This is not really a review just a complaint that I have purchased several boxes of your WHISPER ladies briefs and found that the top material breaks away from the elastic waistband. The first few boxes or four pack broke away but I just thought it was a bad batch and decided to give you another chance and bought two more boxes from Sheffield store only to find these are exactly the same. As these seem to be faulty or seconds zI am asking you to do something about these as they are NOT fit for purpose. I know you do not normally exchange underwear and I do not have the receipt because of this, but I feel that you should refund or exchange on this occasion. Please reply to this request.”

Posted 7 years ago

“Just wondered if you could help? I never got the chance to pick my item up and haven't received a refund yet! Look forward to hearing from you.”

Posted 7 years ago

Hi Nicola, Thanks so much for your email. Please can you email us at our web enquiries page on our website, and we will process a refund for you immediately. Kind Regards, TJ Hughes.

Posted 7 years ago

“The ordering process and the online discount was great but the emails that told me my order had been received, that my order was despatched, that my order was due at the location and then finally the one that mattered ie the email saying I could pick it up seemed like a bit of an overkill - one saying pick it up now would have sufficed, and it did take over 7 days to come from Liverpool to Middlesbrough so that seemed like an age. Perhaps it was because it was Christmas...?”

Posted 7 years ago

Hi Julie, Thanks so much for taking the time to review your recent purchase from us. We like to update our customers at each stage of the buying process, to ensure that they are aware that their order is being processed and on its way. We do apologise for the 7 day delivery time. This was due to the order being placed around the very busy Christmas period. Kind Regards, TJ Hughes.

Posted 7 years ago

“Store Customer Service was not very friendly and They were not farmiliar with the Click & Collect Service.”

Posted 7 years ago

Hi Hsiang-Ying, Thank you for taking the time to review your recent purchase with us. We are sorry to hear you experienced difficulties in using our Click and Collect service – this is a new service that we offer and we are constantly looking to improve it and we would like to apologise for the inconvenience this may have caused you. We hope this matter has not deterred you from shopping with us in the future. Kind regards, TJ Hughes

Posted 7 years ago

“Be aware displayed price is different at checkout, will not buy from this site again.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us. We have checked our correspondence with yourself - however seem unable to find any - if you could contact the customer service team - they can look to resolve this issue for you. Kind regards, TJ Hughes

Posted 7 years ago

“The item that I ordered took 6 days to arrive. It was sourced from a from a relatively near store for 'click and collect' but I was not updated of the reason for the delay. Only when I sent e-mails asking about my order's progress did receive an update, so I overall I was not very impressed. Your system needs looking at to keep customers informed and ultimately, satisfied.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us, Click and Collect is a new service that we offer and we look to improve this constantly. Our system updates customers when the item is dispatched to store and when the item is ready for collection - we find that on occasions the email has gone to the customers junk folder. Kind regards, TJ Hughes

Posted 7 years ago

“Product very good in fit quality n comfort, but whispers are so not surprised I expected there quality.. But post was a long time. Ad stuff from China faster!! So if ur in no hurry great, missed my friends birthday bcos they hadn't arrived!!????”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us, we apologise that we were not able to deliver you items faster than we would have liked to - during the Christmas period we extended the delivery times. Kind regards, TJ Hughes

Posted 7 years ago

“We made the order on line 17/12 for delivery to Sheffield depot, however the email I gave went to my work email and wouldn't receive it until Tuesday, I called TJ Hughes 19/12 explaining the situation, and what Identification I'd need. I was told to just bring a driving license, passport etc. I drove from Chesterfield to Sheffield paid parking to discover my parcel hadn't arrived and that I needed the web number. I wasn't told this on the phone or I would have got the email from my place of work. When I did get the email it informed me my purchase was coming from Liverpool and that I would receive another email once my order was ready in store. I called everyday which cost me extra on my network mobile charges (£20.00 in total) to finally get a call back from depot in Sheffield to say it arrived on 23rd Dec which only gave me xmas eve to fetch it as Friday night opening late wasn't a definite. I was told on the phone that the night before wasn't necessary so they may not stay open late. I was very relieved to have got my purchase before xmas day as it was my little boys main present. I was happy with my purchase, price paid but communication could have been better. I believe you have only recently started doing to click and collect in Sheffield so teething problems were likely. Could have been a better experience but my little boy was happy.”

TJ Hughes 3 star review on 5th January 2017

Posted 7 years ago

Hi Ashley, Thank you for taking the time to review your recent purchase with us, we are pleased your little boy was happy with his present! We do appreciate the feedback given - as you have stated Click and Collect is new to the site and we look to constantly improve this service. Kindest regards, TJ Hughes

Posted 7 years ago

“It wasn't clear that some Christmas items were battery operated. One box of perfume was not cellophane wrapped. On the other hand, prices were good and delivery very quick.”

Posted 7 years ago

Hi Tricia, Thank you for taking the time to write a review on your recent purchase with us. Your feedback is appreciated and we will be looking into both the Dispatch Team - to ensure more vigilance is upheld when preparing for delivery and the Web Team - to ensure the products are fully described to the best of our knowledge. Kind regards, TJ Hughes.

Posted 7 years ago

“The website did not give confirmation of order so I ended up ordering 2 of the same item. I still had nothing to confirm so went out and bought the item. I received 2 e mail's a couple of days later to say the items were ready to collect. The refunds were done quickly and efficiently.”

Posted 7 years ago

Thank you for taking the time to write a review - we are sorry to hear that you had purchased the items twice due to a lack of confirmation, but pleased that the situation was rectified quickly for you. Kind regards, TJ Hughes

Posted 7 years ago

“ordered boxer shorts, but they took nearly 2 weeks to come”

Posted 7 years ago

Thank you for taking the time to write your review and for the feedback you have provided. Unfortunately delivery over the Christmas period was extended to 14 days - but we would like to apologise we didn’t get it to you much faster. Kind regards, TJ Hughes

Posted 7 years ago

“Dissapointed that i paid £3.95 pp and the product's took nearly 7 days to be delivered”

Posted 7 years ago

Hi Deborah, Thank you for taking the time to write your review and for the feedback you have provided. Unfortunately delivery over the Christmas period was extended to 14 days - but we would like to apologise we didn’t get it to you much faster. Once again, thank you for your feedback - it is appreciated. Kind regards, TJ Hughes

Posted 7 years ago

“item took a very long time to arrive, and tin was dented.”

Posted 7 years ago

Hi Norman, Thank you for taking the time to write your review and for the feedback you have provided. Unfortunately delivery over the Christmas period was extended to 14 days and after reviewing yours can see the item was delivered within 6 days of placing the order - but we would like to apologise we didn’t get it to you much faster. In regards to the dent - if you would like to contact the Customer Service team on: webenquiries@tjhughes.co.uk and we can seek a replacement should you require one. Once again, thank you for your feedback - it is appreciated. Kind regards, TJ Hughes

Posted 7 years ago

“It was very difficult when I tried to cancel my order and your customer service was slow to respond to my questions.”

Posted 7 years ago

Hi Mark, Thank you for taking the time to write your review and providing us with feedback that we can use to improve our service. Due to the high influx of emails we experienced over the Christmas period - we did notify customers that the response time was up to 5 working days – having checked the correspondences recorded we can see that a response was given to you by the remitted time– but we apologise regardless that we did not provide a much prompter response. Having reviewed your order, we can see that you collected the click and collect item - and we do hope you are happy with your product. Kindest regards, TJ Hughes

Posted 7 years ago

“Ordered 2 polo shirts which arrived fairly quickly however they were not the size advertised & then others were out of stock. To be fair a full refund was credited promptly although I'm still waiting for postage refund”

Posted 7 years ago

Hi Darren, Thank you for your email, please accept our apologies for this. Please can I ask you to go to our web enquiries page on our website, and send us a proof of postage receipt, together with your order details, and we will refund this immediately for you. Kind Regards, TJ Hughes.

Posted 7 years ago

“love tjs ,but there delivery on line is slow,,”

Posted 7 years ago

Hi Daphne - Thank you for taking the time to write your review and providing us with feedback that we can use to improve our service. Unfortunately delivery over the Christmas period was extended to 14 days and we would like to apologise we didn’t get it to you much faster. Kind regards, TJ Hughes

Posted 7 years ago

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TJ Hughes is rated 3.5 based on 711 reviews