TJ Hughes Reviews

Name: TJ Hughes
Address: Hughes House London Road, Liverpool
Rating: 3.49

3.5 Rating 712 Reviews

59 %

of reviewers recommend TJ Hughes

3.5

Based on 712 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

06865192

Location:

Hughes House London Road
Liverpool
L3 8JA

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TJ Hughes 1 star review on 2nd October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking for the Cry Baby doll for my daughter for Christmas. I couldn't track my order as every time I tried to I was redirected to the log in page. On an email it stated that my order would be with Yodel. My parcel didn't seem to move from "it will be with us soon" status but stated it would be delivered on or before 20th December to which it was not nor had it still moved from the status said prior. All the while my parcel was actually with Royal Mail with no notification of this courier change. Only thing that was right was the original date the email stated it would be with me.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write your review and for the feedback you have provided. We have reviewed your order and can see that the confusion has occurred due to the fact that YODEL had not been able to send the items due to a scanning error - so they had sent the order back to our warehouse. We reallocated the order to Royal Mail 48hr delivery to ensure the order arrived before Christmas. We would like to take this opportunity to apologise for any inconvenience caused. Kind regards, TJ Hughes

Posted 8 years ago

“I ordered 2perfumes and 1 aftershave the perfume was delivered to the store in time for xmas unfortunatly the aftershave has still not arrived and they were ordered the same time it has also cost me £4 in phone calls to no avail”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write your review. We have looked into your order and can see that the Customer Service Team is currently sourcing a replacement to be sent to you for home delivery. Please accept our sincerest apologies for any inconvenience caused. Kind regards, TJ Hughes

Posted 8 years ago

“Waited over 2 weeks for my order to be delivered to store”

Helpful Report

Posted 8 years ago

Hi Ann-Margaret. I regret that you have been given cause to contact us and I am sorry to of the delay to your delivery to store. Customer service is extremely important to us. Please can you let us know what store this occurred in? Kind Regards, TJ Hughes.

Posted 8 years ago

“Ordered a box of crackers. They took a long time to come and arrived with the box very battered.”

Helpful Report

Posted 8 years ago

Hi there, Please accept our apologies that your purchase was damaged. We do ask that if you receive damaged goods to contact us immediately and we can then look to replace for you. If you'd like to discuss further, do please let us know via the web enquiries page on our website. Kind Regards, TJ Hughes.

Posted 8 years ago

“I waited for the goods and still awaiting £5.99 refund on 5 pack socks as they didn't arrive.”

Helpful Report

Posted 8 years ago

Hi Sue, Please accept our apologies for this oversight. I've spoken with the team and we have raised a replacement order for you today, which should be with you very shortly. Again, please accept our apologies for this oversight. Kind Regards, TJ Hughes.

Posted 8 years ago

“Product requested arrived promptly however I had a query with it I spent three days trying to contact customer services to no avail . I then rang one of the shops who said I had to return the order back by post with a special number only obtainable from customer services I could not return it to a shop. I continu d to ring the number on the enclosed returns notice but no reply. I again contacted one of the stores who said I had been ringing an incorrect number and gave me a totally different number on the through to customer services the lady on the phone was very helpful and said she would send me a prepaid leaflet and they would send a replacement . This however left it too late for Christmas, so the suggestion was made to return the snowman and ask for the money back and buy a snowman from the shop. I visited the shop and explained my problem to one of the staff in St Helens who said they had someone in with a similar problem but it was because the toy was in demo mode and when opened up and the tab removed it would work. I then sent off the toy to my great niece for Christmas and have not heard anything negative yet. I do think it poor that a returns notice is sent out with an incorrect telephone number printed on it , this should be rectified however on a positive note the staff were pleasant and helpful when approached”

Helpful Report

Posted 8 years ago

Hi Joan, Thank you for taking the time to leave a review and please accept our sincere apologies that an incorrect number was given. I'm glad to hear that the query was sorted out successfully and that the staff you dealt with were helpful. Thank you again, Kind Regards, TJ Hughes.

Posted 8 years ago

“No complaints with service but lose out on rating due to not boxing up the item I purchased. It was posted in a bag, not a jiffi bag, just a grey postage bag like I was buying from ebay. This was a Christmas present and fortunately the box was only slightly squashed. I expect better was a big retailer.”

Helpful Report

Posted 8 years ago

Hi Peter, Thank you so much for taking the time to review your experience with us. We've taken your comments on board and are looking into the issue you raise on our packaging. In the meantime, if there was any serious damage to your product, do please contact us via our web enquiries page on the TJ Hughes website with all of the details. Kind Regards, TJ Hughes.

Posted 8 years ago

“Ordering and collection were simple enough and updates for parcel tracking were comprehensive. Packaging was terrible, I ordered Christmas crackers which were pretty battered and squashed. Other items looked in a similar condition but thankfully contents were ok inside.”

Helpful Report

Posted 8 years ago

Hi Denise, Please accept our apologies for the crackers that were damaged in transit. We are reviewing our packaging and taking these comments on board. Thank you for taking the time to review your experience with us. Kind Regards, TJ Hughes.

Posted 8 years ago

“I ordered a curtain and christmas lights fron TJ and I had an email confirming my both orders are ready for collection and when I went there only curtains were available for collection. I was told that I will get anither email when the lights are ready for collection. It was on the 20th I was told about this. I even asked the store if they have thise lights in stock and could they give me one as it was already the 20th if December. The staff in the store said they are helpless. But now even after Christnas I still havent recived the lights. I am a regular customer of TJ Hughes but it is very disappointing and I will never again buy anything online from TJ”

Helpful Report

Posted 8 years ago

Hi Jeena, Please accept our apologies for any inconvenience this has caused. I've checked and it seems that the item is now in store and ready for collection. Do please let us know if we can help in any other way. Kind Regards, TJ Hughes.

Posted 8 years ago

“It's not bad, but no HD port only works through DVD not what I expected ????”

Helpful Report

Posted 8 years ago

Hi Tracy, Could you please email us more details at the web enquiries page on our website? If you included all details we will look into any issues you have. Kind Regards, TJ Hughes.

Posted 8 years ago

“Ok product. You get what you pay for and this is one of the cheapest chocolate fountains available. Delivery was disappointingly slow.”

Helpful Report

Posted 8 years ago

“It just came in time. Took time for someone to reply to my email.”

Helpful Report

Posted 8 years ago

“Bought item as Xmas present however did not arrive and hadn't hear anything so had to email. Then blamed courier and eventually sent out item. Arrived just before Xmas thankfully.”

Helpful Report

Posted 8 years ago

Hi Alison, Please accept our apologies for the delay in receiving your purchases from us. We did indeed experience problems with our courier service over the Christmas period. I'm happy to say that these have now been rectified. Do please let us know if we can help in any other way. Kind Regards, TJ Hughes.

Posted 8 years ago

“Product was fine, as expected. Posting & packaging however was shocking. Still awaiting postage reimbursement”

Helpful Report

Posted 8 years ago

“Fast delivery .correct item but did home delivery .and they sent it to store . Rang store they said it was being sent to home a dress . .later it was sent to store i was refunded my pp after 2 trips to store .the upside I did get the item for christmas”

Helpful Report

Posted 8 years ago

“Problems over click and collect, though customer services excellent”

Helpful Report

Posted 8 years ago

Hi Andrew, Thank you so much for taking the time to review your experience with us. We're so pleased to hear that the customer service you received was so good. With regards to click and collect, we are working on improving the service for customers, so that no problems arise in future. Kind Regards, TJ Hughes.

Posted 8 years ago

“Hi as usual order came promptly .ordered 3 items .2 came as 1 delivery.other still not arrived.given up really on recieving 3 item.hopefully turn up soon.”

Helpful Report

Posted 8 years ago

“Item was what i ordered but the packaging was slightly damaged so a little disappointed”

Helpful Report

Posted 8 years ago

Hi Angela, Thank you for taking the time to review your purchase from us. Please accept our apologies for the damaged packaging. If there was any damage to your goods, do please le us know via our web enquiries page on our website, and we will look into for you. Kind Regards, TJ Hughes.

Posted 8 years ago

“Quite often buy from this site and overall quite satisfied. Bought a few items lately and 1 paid for one item in stock. Turned out to be not in stock. Took a few weeks to find out not in stock though and receive a refund. Also purchased another 2 items and received them o.k.”

Helpful Report

Posted 8 years ago

Hi Margaret, Thank you for taking the time to write your review and for the feedback you have provided. We would like to take this opportunity to apologise for not fulfilling your complete order due to a stock replenishment issue. We hope this has not deterred you from shopping with us in the future. Kindest regards, TJ Hughes

Posted 8 years ago

“I've bought goods from t j Hughes before , but this last time despite a very helpful lady was a nightmare.”

Helpful Report

Posted 8 years ago

Hi, Thank you for taking the time to write your review and providing us with feedback that we can review to improve our service. Firstly allow us to apologise that you received the incorrect item three times - this is a matter that we have looked into to ensure labelling is correct in our dispatch warehouse and the correct description and code is offered on our website. We hope this matter has not permanently deterred you from shopping with us in the future. Kindest regards, TJ Hughes

Posted 8 years ago

TJ Hughes is rated 3.5 based on 712 reviews