“I recently bought some solar garden lights online. When they arrived, one set was not working and I sent them back. I had to pay for delivery even though they were faulty. I rang customer services and was advised by the customer services representative that I would be refunded by cheque. This has not happened. In addition to this, 2 of the other sets go off intermittently. I will not be buying online from TJ's again.”
Hi Laura, I'm so sorry to hear of your experience shopping with us. Please can you contact us on our web enquiries page on our website if you need any assistance in rectifying. Kind Regards, TJ Hughes.
Hi Lydia, Thank you for taking the time to write your review and providing us with feedback that we can review to improve our service. We are sorry to hear the the item was no longer worked after only a weeks usage. We have reviewed your order and can see that this situation has not been reported to us directly - and given the circumstance we would have been able to issue you with a replacement item. We hope this matter has not deterred you from shopping with us in the future as we look to resolve this promptly. Kindest regards, TJ Hughes
“My order was placed on the 28th October. Rec'd email from YODEL that delivery would be on the 3rd. Rec'd another email from YODEL changing delivery to 8th. Hopefully delivery will be tomorrow Tuesday 8th.Delivery has now arrived10th november
Problem not with T.j. HUGHES. I thought delivery would have been sooner.
Mrs B . Sturrock.”
Hi Barbara Sturrock, Thank you for taking the time to write your review and for the feedback you have provided. We have reviewed your order and can see that the item was dispatched from our warehouse within 24 hours of the order being placed so we would like to take this opportunity to apologise on behalf of our couriers for failing to deliver in a more time efficient manner. We hope this has not deterred you from shopping with us in the future. Kindest regards, TJ Hughes
“Perfumes came in two separate orders. Very confusing on website. Also was delivered to local wilkinson store and they went mad saying they don't take deliveries for others!”
Hi Debra, Thank you for taking the time to write a review, when we have looked into this further it is a rather strange circumstance as we can see the first line of the address that is supplied is: c/o wilko.com so we share the confusion as to how this occurred. I can also explain that we dispatch items from 2 warehouses - so this is where your order was "split". Once again, thank you for your feedback - we will take improvements from this.
Kind regards, TJ Hughes
“We purchased a 12 piece patio set which looks really good and is a good price. However getting it delivered has been a nighmare. My first two orders online were cancelled by the system. The third order was manually put through by customer services but the courier smashed the table in transit. They then returned the items tp TJ Hughes but I was not informed. After waiting for this item to arrive I contacted Customer Services who explained what had happened and ordered a replacement table. When the replacement item arrived there was no sign of the rest of the set and no one seemed to know where it was. Customer Services ordered the rest of the set on express delivery for me. A week later I chased them again and it hadn't even been dispatched. When it finally did arrive some of the cushions were missing so anther call was needed to customer services! Finally after about 6 weeks I have the full set and it looks really nice. Just in time to pack it all away for the winter!”
Hi Stephen, thank you for taking the time to write a review, and please accept our apologies for the online shopping difficulties you have experienced when placing your order with ourselves. We are pleased you are happy with the end product, and we do hope this does not deter you from shopping with us in the future. Kind regards, TJ Hughes
Hi Caroline, Thank you for taking the time to write a review as we look to our customers for their feedback for ways to improve our service. I have checked on our system and can see that we did dispatch the replacement 8 working days after you returned the item - so I do apologise for the slight delay. Kind regards, TJ Hughes.
Hi Karen, Thank you for taking the time to write a review, we are pleased you are satisfied with you overall online shopping experience, I apologise for the level of Customer Service you received and we will be reveiwing the situation to improve upon. Kind regards, TJ Hughes
