Having made a special journey to the newly opened Maidstone store I was disappointed that the goods I had wanted to purchase at an 'opening offer' price were full price. The Floor Manager went to check and never returned. Despite the lady assistant being very helpful - and very apologetic about the situation - I decided I wouldn't shop there again. However, when I contacted TJ Hughes to express my annoyance my complaint was dealt with very efficiently and to my complete satisfaction. It restored my faith in this store so I will be shopping there again afterall.