My Akai DVD player is great. Very easy to order by click and collect on-line. However, although I was updated there was no confirmation that it was in-store. I went in by chance t see if it had arrived after 3 days of ordering But my goodness me how frustrating the collection procedure was. Join a long queue at pay desk; tannoy for a colleague to report; waiting 25 minutes just to hand over details; another 10 minutes for my order to be brought out. Left hand didn't know what right hand was doing. Never again. A new customer opportunity I know, but perhaps if the click and collect procedure operated by M&S and Debenhams was used by TJ then I would certainly use it. Never again after this experience. Oh and staff need to smile in the Walsall branch