Placed an order in November for a Xmas present and website showed in stock. The money was taken from my account but goods were not delivered, sent numerous e mails no reply then several weeks later received an e mail guaranteeing delivery. Day after, another e mail saying one of the orders were not available! The goods that I did receive for Xmas gift are not suitable can't understand why as my husband has similar Lacoste polo shirts which have fitted but this one was far too short. Sent back at my own cost, despite still waiting for refund for other goods which you could not honour but took my money! Noticed on receipt that return must be within 14 days???? Still waiting refund. Your online service is antiquated and not at all customer focused, therefore I would not ever use again.