After ordering online, I was contacted a week later so be told I wouldn't be receiving the pie face showdown game I ordered to my address. I was told I had to collect in store. I was told I would be refunded the postage. When I went to collect the game it was the incorrect one (pieface original) not the showdown one I had ordered. I was then told by the manager that she couldn't refund in store. I had found the showdown game in store and asked to swap which she said she couldn't. The game was a present for my nephew and it was his birthday that day which left me buying the game again. The overall experience and lack of customer service in store has left me unwilling to return to any TJ Hughes store again. The team were unhelpful in store and the store in general could do with a clean. After emailing custmoer services about a late refund I got a patronising reply! Which stated they refunded and the dates and not any form of apology. I understand that mistakes can happen as myself I am a retail mananger. The way overall my complaint was dealt with was poor. I will be using the experience as a way of training staff on how not to respond to customer complaints.