A farce from start to finish. We ordered a drone on line for store collection. The staff couldn't find the drone when we went to collect it then they didn't know how to process it. When we unpacked it, it was broken so took it back to store for an exchange. Again the staff there had no clue of what to do next so we had to contact customer services by phone, which by the way was out of service. An email was then sent. Customer service arranged for a courier service to collect the drone from our home address,which they did, no problem with that. They couldn't organise a replacement so a full refund was given. I will never use TJ HUGHES on line service again. Absolute rubbish.