For Christmas I bought my husband a pair of Jack & Jones leather boots from the Birkenhead store. The first thing that went wrong with them was that the tag at the back on the left boot came unstitched. I was going to take them back then but my husband said he wasn't bothered about it. He went out in them today and it was raining heavily. When he came back he found his feet were wet where the boots must have been letting in water. I decided to take the boots back as I think a pair of boots costing £49.99 should last longer than three months. The store manager refused a refund saying the boots weren't meant to be waterproof!! He said that unless it states that boots are waterproof you shouldn't wear them in the rain. He said the laces were worn where they had been pulled tight. To me that means the laces are made of inferior materials. The boots have not been worn heavily, my husband has several pairs of boots so they weren't worn every day. It's the worst customer service I've ever come across. I will never buy anything else there and judging by the reviews I'm not the only one. Expect more stores to close.