USED not new, no warranty and slow delivery. OK this is not an angry person seeking vengeance, it is honestly written and completely fair, so please take it seriously. I'll break it up into four areas, price, service, delivery and product received. Price - very keen price, £440 for a lens that would cost £670 in Amazon UK. Service - no problems, an initial email which gave a tracking link. The tracking link given covered the overseas only part of the journey. When the lens got to the UK the final info on that original link included another link to track the UK side of things. The information was updated every 24 hours and was understandable and ok. Delivery - A little slow. I have ordered from Hong Kong in the past with digital rev and others, and received delivery within 72 hours. This order took 8 whole days. I ordered on a Sunday afternoon, and delivery was on the following Monday week, afternoon. It was well packaged and intact, more or less. (See product). Product Received. Firstly, the lens had clearly been out of the box. I have bought brand new Tamron lenses before, and the packaging is distinct and factory fresh. This one was plonked back into the polyfoam bag and the cardboard inserts that were inside the box. The bag was crumpled and there were light fingerprints on the body of the lens. I am CERTAIN this was either a return from a customer or a refurbished product. On the box itself, a label on the top had been removed, Size approx 60mm x 25mm and ripping the cardboard while leaving an adhesive residue. I suspect this label would have the relevant information regarding faulty, returned or refurbished product. As it was removed, I will never know. Inspection of the box revealed a crush mark on one side / corner, like a 100mm wide plank of wood (a pallette maybe) had rested on it. The mark ran from one edge towards the centre, reaching halfway. The lens itself seems intact. The autofocus works, as does the limiter switch, the VC modes, the zoom, and the manual focus. That being the case, hopefully it is refurbished and up to Tamrons usual standards. I next registered the 5 year warranty with Tamron, and all I am getting from them is 'This serial number is not recognised on our data base'. I wrote to Tobydeals and 24 hours later a standard pre-written reply arrived, here is the important bit: I am delighted to inform you that we only offer new and original products here at TobyDeals. In order to ensure the quality of the products we offer our customers, we normally inspect a few products from each batch after receiving it from our suppliers. As such, the product needs to be removed from the box during the thorough check. Please be assured that your product is brand new and unused. Conclusion: Used product supplied, possibly a faulty return, though it seems ok on my camera. No Warranty whatsoever, and no acceptance of the true condition of the 'new' lens, and a fairly long delivery (expected that). Up to you if you want to risk it, I read lots of positive reviews in here and thought it would be fine. I wish I had gone to Ebay and paid a little more from a reliable supplier. My advice? Run a mile, DON'T DO IT!